IP telephony software programs enable businesses to make telephone calls through the Internet, saving money and creating convenient communication solutions. IP telephony is an emerging trend that can change the way businesses communicate in the future. However, in order to have telephone conversations through the Internet, businesses must install IP telephony software programs. After installing IP telephony software, users can connect their telephone and start a conversation as they normally would.

Some IP telephony software products are available through free Internet downloads, but some websites require users to register before they download the software. Some software for IP telephony is also available for purchase, providing more sophisticated operations. A big advantage to buying software for IP telephony is that customers are provided with technical support after the purchase, which is not available with free IP telephony software solution downloads.

There are several IP Telephony software solutions available, and many factors to keep in mind when choosing an IP telephony software product.

1. What communications features does the IP telephony software solution offer?

2. What is the cost for IP telephony software?

3. What kind of support does the IP telephony supplier provide?

Action Steps
The best contacts and resources to help you get it done

Evaluate the communications features provided by IP telephony software programs

IP telephony software programs for a business need to have different features than for an individual. Determine if you will be using your IP telephony software program to transmit data in addition to voice. Research how each IP telephony software program can provider user-friendly solutions for your communications challenges.

I recommend: Review IP telephony software features at Amcat. Explore the benefits of IP telephony communication and IP telephony software at Avaya. Get information about IP telephony software at Ulticom. Research a comprehensive selection of IP telephony software providers, and compare IP telephony software products at Capterra.

Compare prices between several IP telephony software solutions

Using IP telephony will reduce your company's phone bills. How much money saved is dependent upon the IP telephony gateway provider and the IP telephony software you use. Prices vary on IP telephony software, so compare prices between several IP telephony software providers.

I recommend: Download free Microsoft Office Communications Server 2007 and Office Communicator 2007 software to integrate IP telephony at Microsoft. Purchase IP phone systems and IP telephony software products at ShoreTel.

Find out what kind of support IP telephony software suppliers offer

Evaluate the support offered by each IP telephony software provider. Are upgrades automatically provided with emerging technology? What kind of training is provided for your employees?

I recommend: Signalcare offers 3 tiers of technical support for your IP telephony software systems. Research maintenance services and scope of support at Digium.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  IP telephony is a great option for mobile employees and virtual contact centers to operate efficiently and cost-effectively while traveling. If your employees telecommute or travel frequently, ask your IP telephony software supplier how they can reduce communication costs for your company.