Local Exchange Carriers

Choosing a basic local phone service Choosing a straight-up local phone service is actually pretty easy. It's either the baby bell incumbent or a CLEC competitor. Generally, they offer the same service in the same ways, and even the same add-ons, like voicemail and operator services. Long distance providers usually work separately, although not necessarily.

I recommend:  Several sites purport to offer head-to-head comparisons of local phone service providers, including Phone Dog and Connect My Phone. Be wary, though. Not all providers are listed in some areas. You can be thorough, too, with a WhitePages.com search for "local phone service."

Residential phone service, however, has many competitors It's no longer completely necessary to go with a traditional wireline phone for your residential phone service needs. Cable and satellite TV providers, for instance, provide phone service, with some caveats: connections can vary in quality, and 911 service is still an issue.

I recommend:  Among the most view cable systems in the country are Comcast, Time Warner, Cox, Cablevision Systems, and Charter Communications. If you have cable and don't like their phone offer, Vonage, Packet8 and Sunrocket are alternatives which use existing Internet to connect your phone.

Figure out if your local CLEC will work for you Not all of the CLEC companies are equally well-managed. In fact, many went broke after the 1996 law changes because they were able to chase customers without first making investments.

I recommend:  It can help to talk with local business owners about billing and customer service before making a decision on residential phone service. Since nearly any group can apply to operate a CLEC, even universities and towns, there are literally thousands. See the complete list of CLEC's registered with the Federal Communications Commission by selecting "CAP/CLEC in the search box.

Long distance providers are hungry for your minutes One of the advantages of the long-ago AT&T break-up was the creation of a competitive national long-distance market. Rates have fallen as major carriers have jumped to soak up customers.

I recommend:  Some of the bigger long distance providers include MCI, Verizon, Sprint, AT&T and Qwest. Take a look, too, at the Business.com directory page on local and long distance phone and long distance providers.

Local and long distance phone bundles save money Usually, the strategy is to find the best local phone service you can from a CLEC, or see if you can 'bundle' residential phone service with other services from non-CLEC providers, like adding Internet, wireless, long-distance or pay television.

I recommend:  Such "triple play" bundles (quad play if you add in a cellular phone plan) can get you lcoal and long distance phone service more cheaply than separately in most cases. See bundle offers from big providers like Verizon, Comcast and AT&T.