Call accounting software information can be an invaluable tool in keeping your business profitable. Businesses must keep a tight reign on all expenses to maintain profitability. Call accounting software can record call information, organize the data and generate reports to help business owners track telecom expenses and allocate those costs appropriately.

Uncontrolled telecom expenses will whittle away at your bottom line, but call accounting software can help you manage those costs and ensure efficient use of your communications system. Not sure call accounting software is right for you? Consider some of the ways it can be utilized:

1. Call accounting software controls telephone misuse and abuse by tracking who your employees are calling.

2. Verifying your long distance bill with call accounting software information can help you discover costly billing errors.

3. Call accounting software streamlines the process of billing clients or guests for calls that need to be charged back to them.

4. Allocating telecom costs to their corresponding product lines can help determine actual profitability for each line of merchandise.

Action Steps
The best contacts and resources to help you get it done

Utilize a call accounting software list to manage employee phone use

Call accounting software can help you track the types of calls made by your employees. By analyzing call patterns from the reports provided, you can ferret out cases of phone misuse. These same reports furnish the data needed to verify the accuracy of long distance bills and track call volume for your sales staff.

I recommend: TelSoft Solutions offers CallTrac Lite for their small business customers. The call detail, bill reconciliation, frequently dialed numbers and most expensive calls reports can be set up to run automatically on your schedule. A&A Teledata Services suggests Callwhere Lite to help small business clients manage productivity. Detailed reports let you know what is happening on a daily basis so you can address problems quickly.

Generate more revenue with call accounting software

Call accounting software is crucial for professionals and those in the hospitality industry. The software can help professionals generate revenue by helping you recover telephone costs incurred on behalf of your client. The application can also generate additional revenue by billing phone charges back to guests along with your surcharges.

I recommend: Metropolis Technologies developed OfficeWatch Call Accounting. Users can configure mark-ups and surcharges for all types of calls and set up automatic invoicing on a scheduled basis. Trisys is the call accounting software provider of choice for the hospitality industry. Their Tality application captures call data, prices the call based on your pre-defined instructions and exports the information to your billing application.

Compile profitability data using call accounting software

Find call accounting software with the capability to allocate costs across departments and you will be on your way to managing one of your largest business expenses. Communications expenses should be allocated to your product lines so you can get an accurate picture of which goods are profitable and what departments generate additional expenses. Analyzing this data will help you make strategic business decisions to increase your bottom line.

I recommend: Micro-Tel supplies Microcall Single Site to clients that need to track phone equipment and expenses by department. The "drag-and-drop" directory makes it easy to assign resources to specific divisions and track related costs by division or department. Resource Software International developed Revolution Web Call Accounting to allocate communication costs by individual, department or cost center and automatically deliver the reports via email.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  Capterra maintains a directory listing each call accounting software provider to streamline your shopping. The directory contains links to software demos and the websites for the various vendors.