Avaya Contact Center 

Select a contact center call recording and quality monitoring solution

By Richard Marcia, Marketing Director, Coordinated Systems, Inc. Contact centers are hub of any business' customer service operation. Most contact centers, from small centers to multi-location enterprises, recognize the value in implementing call center technology to help automate their everyday processes. One such process is the ongoing improvement of agent performance. Typically, prior to a technology investment, call centers have agents on the phones, fielding questions, following ... Read more