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IVR

Directory of companies offering IVR hardware and software. Providers of interactive voice response systems and switchboard equipment for business phone systems and call centers.
5 IVR (Interactive Voice Response) Price Quotes
5 IVR (Interactive Voice Response) equipment price quotes. Request, compare and save.
5 Free Quotes
www.QuoteCatcher.com
Avaya Contact Center Solutions
Transform Your Business with Avaya Contact Center Solutions
www.avaya.com
Interactive Voice Response
Voicenext Hosted PBX can save you up to 80% compared to a typical PBX, offering great features like IVR and Auto Attendant. Free Estimate.
Our Services | Get Started | About Us | Contact Us
www.voicenext.com
IVR
Free Demo. Start Today! Award-winning. Low-cost. Easy setup
www.Angel.com
IVR Systems & Solutions
Award Winning IVR Solutions. Request a Free Quote Online Now!
PlumVoice.com
All Purpose IVR Systems
IVRs for Pharma,Surveys,Polls,CRM, Locating Dealers/Stores. Free Quote
www.ivrinc.com
IVR Interactive Voice Software - Contact Center Suite
Noble-Amcat Self service IVR software solution with ACD integration for inbound, outbound blended call centers.
ACD | CTI Software | Industries Served
www.amcat.com
IVR Software Directory
Compare IVR software using Capterra's free, comprehensive directory.
Capterra.com
Data Exchange Interactive Voice Response (IVR)
Full service third party verification call center. Online reports and recording retrieval. Immediate credit scoring.
www.data-exchange-inc.com
IVR - Get Voice Over IP through Dell
Reduce Phone System, Maintenance & Toll Cost with VoIP Offers through Dell.
www.Dell.com/SmallBusiness
IVR Voice Prompts Quote
Get a Free Quote for IVR Prompts. Money Back Guarantee!
www.greatvoiceco.com
IVR
Hosted IVR Front end services Voice Recognition available, call today
www.Calibrus.com
IVR Development & Hosting
IVR Surveys, Order Taking, Custom Complete Managed IVR Services
www.Datatel-Systems.com
XML IVR
Automate phone calls with XML. Inbound & outbound. Try it now free
www.voiceshot.com
Listings
5 IVR (Interactive Voice Response) Price Quotes
5 IVR (Interactive Voice Response) equipment price quotes. Request, compare and save.
5 Free Quotes
www.QuoteCatcher.com (Paid)
Amdev Communications
Supplier new and reconditioned systems such as: voice mail, Computer Telephony CTI, IVR Systems, parts and support.
www.amdevcomm.com
Arch Telecom
Provider of telecom and Internet based business communications services.
www.archtelecom.com
Avaya Contact Center Solutions
Transform Your Business with Avaya Contact Center Solutions
www.avaya.com (Paid)
Call Engineering
Develops and deploys Dialogic based interactive voice response (IVR) telephony applications for the Windows 95/98 and NT platforms.
www.callengine.com
Centurion, Inc.
Specializes in customer call centers and CTI systems. Products include complete banking/financial, public utility, government agency, and customer service CTI systems and software.
www.centonline.com
Computer Talk Technology
A call center solutions company specializing in Automatic Call Distributors (ACD) and Interactive Voice Response (IVR).
www.computer-talk.com
ComTek International
Services in the design, development, implementation, and support of distributed CTI and voice response systems software.
www.comtek-intl.com
Comuniq
Develops PC-based telephony products such as PBX, call centers, voice mail, interactive voice response (IVR), IP telephony, fax, soft modems and ISDN routers. Headquartered in Norway.
www.comuniq.com
Data Exchange Interactive Voice Response (IVR)
Full service third party verification call center. Online reports and recording retrieval. Immediate credit scoring.
www.data-exchange-inc.com (Paid)
DCM Software Solutions
Third-party developer of interactive voice response applications that reside on Intuity CONVERSANT Voice Information Systems made by Lucent Technologies.
www.dcmsoft.com
Dialogic Communications
Provider of call processing solutions such as IVR and unified messaging for business, industry and government.
www.dccusa.com
Digital DataVoice
Offers CTI solutions through a variety of server-based software products, including LinkServer middleware products.
www.ddvc.com
Electronic Voice Services
Producer of computer telephony and interactive voice response (IVR) software and hardware systems.
www.evs7.com
Execu-Ware, Inc.
Manufacturer of automated voice response systems. Products are sold to multiple industries. This company was capitalized by private investment.
www.voicemailplus.com
Frontier
Offer an array of business services: data services, local and long distance telephone service, web hosting, toll free services, call routing and blocking services, IVR, calling cards, bundled services, billing and reporting services, operator se...
www.frontiercorp.com
HTI Voice Solutions, Inc.
Manufacturer of interactive voice image and data systems. The hardware and software systems are used in voice response, voice recognition, computer telephony integration, internet applications. Products are sold to multiple industries. This c...
www.htivs.com
Interact Incorporated
Developer of interactive call processing and interactive voice response (IVR) software.
www.iivip.com
Interactive Intelligence, Inc.
Manufacturer of Enterprise Interaction Center (EIC) business communication software for call centers, enterprises, or service providers.
www.inin.com
Interactive Voice Response
Voicenext Hosted PBX can save you up to 80% compared to a typical PBX, offering great features like IVR and Auto Attendant. Free Estimate.
Our Services | Get Started | About Us | Contact Us
www.voicenext.com (Paid)
IVR - Get Voice Over IP through Dell
Reduce Phone System, Maintenance & Toll Cost with VoIP Offers through Dell.
www.Dell.com/SmallBusiness (Paid)
IVR Interactive Voice Software - Contact Center Suite
Noble-Amcat Self service IVR software solution with ACD integration for inbound, outbound blended call centers.
ACD | CTI Software | Industries Served
www.amcat.com (Paid)
IVR Software Directory
Compare IVR software using Capterra's free, comprehensive directory.
Capterra.com (Paid)
IVR Voice Prompts Quote
Get a Free Quote for IVR Prompts. Money Back Guarantee!
www.greatvoiceco.com (Paid)
Katalina Technologies
IVR system designer for Windows featuring "Voiceguide" products.
www.katalina.com.au
Lecia Macryn Voice Services
Provider of professional voice mail messages and voice prompts.
www.leciamvoiceservices.bigstep.com
Lucent Technologies Customer Relationship Management Solutions
Solutions include multimedia customer care and computer telephony applications, customer relationship management software, predictive dialing solutions and interactive voice response products.
www.lucentcrm.com
Marketing Messages
Features custom on hold messages, music on hold, Internet audio clips, voice over recordings, and Interactive Voice Response products.
www.marketingmessages.com
MicroAutomation
Provides call management, computer-telephony integration, and interactive voice response products, as well as start to finish solution design, implementation and support services.
www.microaut.com
MicroVoice Applications, Inc.
Developer of interactive voice response and telecommunications software; and provider of custom systems and applications software programming and software consulting services. The software runs on UNIX and Windows NT. This company is also an a...
www.mva.com
N-Soft
Provider of computer telephony software specializing in customer relationship management and telecommunications services.
www.n-soft.com
NovaVox
Swiss firm that produces the "Smartphone" brand of computer telephony integration.
www.novavox.com
OSC Teleservices
Full-service, fully integrated teleservices firm providing customer service, database marketing, and telesales to other businesses.
www.oscteleservices.com
Parwan Electronics Corporation
Designs and develops PC-based voice processing systems. Located in Aberdee, New Jersey.
www.voicesaver.com
Pronexus
Specializes in merging voice and data communications into computer telephony business solutions, serving customers and partners in over 70 countries worldwide.
www.pronexus.com
Quality Call Solutions
Provider of integrated solutions for call centers, including application development, implementation and support for Computer Telephony Integration (CTI), Integrated Voice Response (IVR) and agent desktop.
www.quality.com
SpeechSoft, Inc.
Developer of voice processing software, Speech Master(tm). Software controls automated speech systems including voice mail, audiotex, automated attendant and outcall. Software runs on industry standard Dialogic speech processing boards. Produ...
www.speechsoft.com
Vasic
Software developer of Vasic, a script-based interactive voice response (IVR) application translator.
www.vasic.com.sg
Voice Response Technologies
Specialist in integrated voice response (IVR) application systems.
www.vrtinc.com
  • Electronic Tele-Communications, Inc.
  • Intervoice, Inc.
  • Syntellect Inc.
IVR
Free Demo. Start Today! Award-winning. Low-cost. Easy setup
www.Angel.com
IVR Systems & Solutions
Award Winning IVR Solutions. Request a Free Quote Online Now!
PlumVoice.com
All Purpose IVR Systems
IVRs for Pharma,Surveys,Polls,CRM, Locating Dealers/Stores. Free Quote
www.ivrinc.com

Guide to Interactive Voice Response (IVR) Systems

Use technology to manage and meet customers' needs


We've all been frustrated by landing in 'voicemail jail' or being abandoned on indefinite hold. But interactive voice response (IVR) systems are improving along with the technology available to small business.

IVR systems allow customers to interact with your company via a computerized response system. While there are significant costs to implement IVR, you can save time and money fulfilling simple requests such as company hours, driving directions or simple technical support solutions.

IVR Systems can help your business:

  1. Save time — staff normally assigned to answer questions can attend to other tasks or answer more calls with greater efficiency.
  2. Save money — time is money, and time saved handling easily answered questions equals more efficiency.
  3. Add convenience — basic questions and streamlined call routing are handled electronically.
  4. Provide responses 24/7 — IVR systems can address customer issues beyond office hours.


Action Steps

The best contacts and resources to help you get it done

Consider the possibilities IVR systems can be as simple as keypad-prompted recordings (to check account balances) or as complex as highly sensitive voice recognition response systems (to locate the appropriate tech support personnel). IVR can be established on site or hosted elsewhere by a service provider.

I recommend:  IVR Software Development and IVR Technologies Inc. provide the tools to set up your own IVR System. FreedomVoice Systems does all the setup and hosting for you. Voxeo will do either, depending on your needs.

Assess your IVR needs Does your business require intensive customer interaction? Do you need a simple call and response system for collections or a political poll or survey, or something more interactive? What's your budget for new technology? Do you want to set up a system yourself or do you prefer to let another firm handle everything?

I recommend:  Narrow your focus and get free quotes by taking this quiz from BuyerZone.com.

Find the right provider Whether you want to establish your own IVR system or have a third party set up and provide hosting, there are providers out there that offer exactly what you need.

I recommend:  The Yahoo! Business and Economy Directory contains a Voice Access section and a Computer Telephony/IVR listing firms offering IVR systems.

Tips & Tactics

Helpful advice for making the most of this Guide
  • IVR isn't just for customers or clients — systems can be implemented for off-site staff to report in regularly.
  • IVR boosts your company's professional image by consistently addressing callers' needs.
  • Don't dismiss IVR if you're an independent contractor: Monthly plans offered by firms are both affordable and add credibility, and add polish to your solo enterprise.
  • Take advantage of even the briefest hold times to promote new products or services.
  • If you choose to use hosted IVR, make sure your provider clearly spells out terms (cancellation, expanded service) and conditions before signing on.
  • If you implement your own IVR system, consider hiring a voice-over professional to record your call prompts.

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How-To Guide from WORK.COM

Guide author
By Toni Klym McLellan
Use technology to manage and meet customers' needs.
We've all been frustrated by landing in 'voicemail jail' or being abandoned on indefinite hold. But interactive voice response (IVR) systems are improving along with the technology available to small business. IVR systems allow customers to ... Read more
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