Nortel business phone systems actually offer much more to businesses than just telephone service. Nortel's goal is to untangle the web of technology that increasingly becomes more complicated over time as companies develop new technology. Nortel offers solutions to businesses of all sizes, from simple systems to complex. Nortel network phones can build on your initial investment and help you be as techno-savvy as big businesses.

Distributors for Nortel phone systems can help you design the system your business needs to thrive in our hyperconnected world. Using the technology of voice over IP (VOIP), a Nortel business phone system can simplify customer communications with options such as interactive voice response (IVR) and skills-based routing, matching customer needs with the level of service required. Unified messaging can allow employees to get their voice and text messages all in one place, saving them time.

When researching Nortel communications systems, consider the following points:

1. Determine your needs, and consider the different possibilities that Nortel business phones can offer your company.

2. Evaluate the limitations of your current communication systems. Where are the stumbling blocks for your business?

3. Contact distributors for Nortel communications to get connected.

Action Steps
The best contacts and resources to help you get it done

Add to your initial technology investment with Nortel Business Communications Manager

Nortel Business Communications Manager (BCM) is a product designed for small and mid-sized businesses, allowing companies to smoothly integrate their data and voice applications to operate more efficiently with multimedia call center, telephony, unified messaging, interactive voice response and IP routing as well as data services. The company offers three levels of this product for varying business sizes: the BCM 50, BCM 200 and BCM 400.

I recommend: Nortel's main website will help you determine which level of Business Communication Manager is right for your company. Paragon Communications is an authorized reseller of Nortel Business communications Manager and other Nortel telephone systems.

Work smarter with Nortel Communications

Your workers may be asking for better ways to manage customer calls as well as their personal workspace. Nortel's Software Communications Systems (SCS), when combined with IBM's i IP Telephony, can provide business solutions including messaging features, click-to-call and ability to run conferences with ease.

I recommend: IBM and Nortel have collaborated on the Software Communications System. Receive training in Nortel Software Communications Systems from Convergence Point SMB through a webcast from Nortel presenters.

Locate a dealer for Nortel business phone systems

Once you've decided on the right Norstar communications system for your business, find a dealer who can not only sell you what you require but also offer service if needed. You can find new and used systems at distributors in the United States.

I recommend: Locate a certified Nortel dealer at the VAR Network. Find Nortel business telephones at NRG Communication, a reseller of Norstar phone systems.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  Ask about Nortel systems that take advantage of any existing communications networks you've already set up for your company.