The M3905 Nortel phones are made to benefit call centers or service centers. The Nortel Meridian M3905 is a multi-line digital phone that allows easy access to the most in-demand call center features. A Nortel M3905 has easy-to-use features that can be customized to the workflow of your call center.

The M3905 telephones can be beneficial to both call agents and their supervisors. The phone is built to help simplify the job of agents and allow supervisors to give input and observe calls made by agents. Here are some other features of the M3905 Nortel phone that may benefit your call center business:

1. A supervisor port to help monitor and train employees; the supervisor feature also allows you to listen in on calls or talk during an active call

2. Soft keys that allow quick access to multiple features

3. Call timers to monitor the length of resolving issues or selling products

4. Supports up to seven phone lines and supports an accessory to record calls

5. A headset, optional handset, and features such as make busy, emergency and more

Action Steps
The best contacts and resources to help you get it done

Know the key features and benefits of Nortel M3905 phones

For your call center, read the important features and technical details about the Nortel M3905 telephones. It will help you determine if it has all the things your business requires. And you can also find out if it supports the accessories you may need, such as software and recording devices.

I recommend: Nortel lists the key features and benefits of the Meridian M3905 phone. Retrevo also lists product specifications, manuals and gives reviews of the phone.

Locate a sales agent or distributor for Nortel M3905 telephones

Nortel recommends some partners for distribution of their call center phones. You can use one of their recommendations or find another distributor to buy the M3905.

I recommend: Nortel Networks has a partner locator for your business location to help you find the call center phones. Other distributors of the M3905 are Metroline, NT Zilla, UsedPhonesForLess.com and NetworkLiquidators.

Compare the Nortel M3905 phone with other call center telephones

There are a variety of call center phones available on the market. Shop around and compare the M3905 phone with other options in the industry.

I recommend: If you want to compare the Nortel M3905 to other distributors, try Fonality, TelecomBiz and Atlas Phones. Business Phones Direct allows you to compare business phones by brand.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  The M3905 Nortel phone can be used with remote office accessories to expand your call center to a remote office or home location.
• •  Take advantage of the web training Nortel offers with their M3905 phones for your call center agents and supervisors.
• •  There are a variety of options you can customize with the N3905 phone, such as preferred name matching with incoming calls or matching ring tones with specific calls. Ask a sales agent for assistance in customizing the phone to your business needs.
• •  Make sure you have the latest software or software updates to maximize the benefits of the M3905 phone.