Action Steps
The best contacts and resources to help you get it done

Compare prices and features for phone networking software

The number of providers and vendors for telephone networking software programs is staggering. It pays to do a little research and compare.

I recommend: Let someone else do the searching. Choose whether you want to add a new system or work with an existing system, and Buyer Zone will collect quotes from phone networking software providers.

Catch a ride with VoIP telephone networking solutions

Increasing numbers of businesses choose the Internet for their telephone calls through Voice Over Internet Protocol, better known as VoIP. VoIP software converts your voice to IP packets to send through the Internet.

I recommend: As one of the leading VoIP providers, Vonage can answer your questions and get you set up. Check out other options with the VoIP Solutions at TrueData Technology.

Keep a close eye on your network with telephone management software

With a telephone management system in place, you or a network administrator can maintain watch over the network, catching and repairing problems as soon as they occur. Telephone management software can even provide you with usage information about your system.

I recommend: If your business depends on a Mac network, you should look at the Mac network management software in Remote Desktop 3. If your business depends on mobile service, use mobile telephone management software like Mobility Central from Visage can breakdown carriers and usage, build a task queue for things that need doing, track spending and more.

Choose specific services you need for your telephone management system

Perhaps you're happy with your existing telecommunications systems except for one or two things. You've seen that teleconferencing or even web conferencing might be a good resource to have. Or perhaps you want to know how call center software can help you streamline your business functions.

I recommend: Companies like WebEx offer different online conferencing programs to fit your business needs. Interactive Intelligence can start you off with call center software.

Select a total communications solution

The cost might be a little higher, but if you don't want the headaches of unifying your telephony network management software telecommunication needs, consider signing up for a total communications solution. Integrate hardware and software with a single program.

I recommend: Microsoft’s Office Communications Server manages all your telecommunications with a single program. Contact Microsoft for a trial.

Helpful advice for making the most of this Guide

• •  Arrange for power backup to stay up and running and not lose valuable information in cases of power outages.
• •  Ask your provider if you have access to 911 emergency services through your VoIP.
• •  Many telephone networking solutions providers offer free demos to try out their programs. Take advantages of their offers.