Compare speech recognition software using Capterra's free, comprehensive directory.
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Better process. Better results. New whitepaper explains how.
agile.psshelp.com
Get New Software that Integrates w/ Active Directory, Office, and More.
Microsoft.com/VoIP
Bytescribe integrates speech recognition and telephone dictation
www.Bytescribe.com
Terryberry - Employee Service awards and recognition programs.
www.terryberry.com
Just released! 99% accurate Dragon NaturallySpeaking. Official Site.
www.Nuance.com
Meet our partners and our experts on speech recognition.
www.speechmagic.com/RSNA
Telephone Voicemail Paging VOIP Cat5e Cat6 Fiber Optic Cableing
www.kircom.com
Designer, developer and distributor of speech and handwriting recognition software products.
www.artcomp.com
Manufacturer of digital signal processing (DSP) based voice/fax processing platforms.
www.bicom-inc.com
Provides software that focus on speech, telephony and interconnectivity technologies.
www.brightarrow.com
Compare speech recognition software using Capterra's free, comprehensive directory.
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Provider of speech and language technology products that allow people to interact by voice in any language. Technologies include: automatic speech recognition (ASR), text-to-speech (TTS), digital speech and music compression (SMC), and text-to-t...
www.lhsl.com
Founded in 2001, LumenVox provides the most powerful, flexible, and useful speech recognition software together with excellent customer service.
www.lumenvox.com
Provider of speech recognition solutions. Products are based on digital signal processing (DSP) firmware and hardware.
www.nsc.co.il
Provider of voice software for call attendants, voicemail servers, outbound dialing, information lines with database data retrieval, and fax back systems.
www.ozemail.com.au
Provider of user's guides for voice recognition software and hardware products and offer telephone recommendations and training.
users.penn.com
Engages in research and development of spoken language technologies.
www.research.microsoft.com
Provider of full-service marketing for the speech technology industry.
www.speechtechmag.com
Providing speech technology to the telecom, personal computer (PC), consumer automotive, industrial, and military markets.
www.tmaa.com
Provider of automatic speech recognition solutions for the telephony computer industry.
www.voicequest.com
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Better process. Better results. New whitepaper explains how.
agile.psshelp.com
Get New Software that Integrates w/ Active Directory, Office, and More.
Microsoft.com/VoIP
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Guide to Telecommunications Speech Recognition
Take your customer service to a new level by adding telephone voice recognitionWhen you first start evaluating different voice recognition telephone systems, it's easy to get tangled up in all the jargon until you don't understand the technology. The key to sorting through all the details is finding something that works with your business, and not the other way around. You may be interested in such services as:
1. Speech recognition directory assistance
2. Voice recognition command prompts
3. Speech recognition software that can help identify and classify customers
4. Voice recordings
5. Specialized speech recognition software to fit a specific need
Action Steps
The best contacts and resources to help you get it done
Attend a conference to learn more about telecommunications speech recognition
If you're new to telephone speech recognition, one of the first things you need to do is understand the industry and the technology behind the software. You can learn a lot by reading articles on the different news sites, but for deeper understanding, attend a conference designed to show consumers and business owners the latest developments in the field.
I recommend:
Sign up for a conference if possible. A few days at the Voice Search Conference or Speech Tek will have you talking like the pros. They offer different seminars targeted toward vertical markets like the telecommunications industry, and give you the opportunity to speak with different vendors who can help you get your phone lines set up with voice recognition.
Learn about the different speech recognition systems available
Because this technology is relatively new, many business owners aren't aware of all the things that speech recognition telephony can do. Make sure to talk with your sales rep about all the options, and ask to see a demo to try the system for yourself. When deciding on a system, find one that you can have professionally installed and tested to make sure it's set up properly. You also need a warranty and service plan in case of a malfunction.
I recommend:
Look around for services backed by the newest technology. Calibrus, for example, offers a voice ordering system that can take your business to new levels. Their hosted services also offer you more freedom so you don't have to worry about technical problems. Nuance is another type of speech recognition software that many large companies use to handle directory and customer service requests.
Find a voice recognition system that can handle different languages and dialects
One major problem with many voice recognition systems is their lack of flexibility when it comes to different languages and speech patterns. If you have customers who speak Spanish, for example, you need to be able to route those calls accordingly using your software. More advanced technologies can even pick up on different accents within a language, which makes the customer service experience more pleasant for everyone involved.
I recommend:
Choose a program that works with multiple languages. Lumen Vox can recognize English, Spanish and Canadian French. Voice Vault is another program that's specially designed to work with different accents and dialects, which can come in handy if you want voice verification services.
Tips & Tactics
Helpful advice for making the most of this Guide- Most speech recognition software works with either Microsoft Windows or Linux-based systems, so make sure that you choose a system that's compatible with your computer system.
Compare speech recognition software using Capterra's free, comprehensive directory.



