XO Communications' PBX system is actually a combined effort on the part of many leaders in the industry. XO has many plans and services that work with businesses that already have an installed and established PBX. For example, the XO One iPBX is a joint effort of XO along with other telephone system providers, Nortel and Avaya, to consolidate all services on one monthly plan, even for multiple locations.

Technically, the XO hosted PBX service is a PBX provided by either Nortel or Avaya, arranged for, installed and maintained by XO, combined with XO's superior private IP network. Some benefits of the XO Communications VoIP PBX plan are:

1. No capital investment required.

2. Consolidation of the amount of vendors you work with, instead of having separate monthly bills for your hosted PBX in addition to the PBX management service you outsource to.

3. XO Communications hosted PBX service is compatible with your current phone and data system.

4. You can customize it to fit the specific needs of certain industries and applications, such as healthcare, call center, business and financial services, retail and conferencing.

Action Steps
The best contacts and resources to help you get it done

Compare XO VoIP PBX plans

XO offers two solutions. XO One iPBX is for small to medium businesses. XO One iPBX 50 is for medium to large companies.

I recommend: Browse the features, benefits and optional services of XO One iPBX for small to medium businesses, or download the product brochure. The XO One iPBX 50 overview explains some of the full PBX features and professional services available with this product.

Get additional information regarding the XO PBX service

Use other resources to get general information on PBX providers and solutions.

I recommend: The VoipReview.org site gives a brief breakdown on the benefits of hosted PBXs and managed PBXs. Download the free guide at PBXguide.com to help decide if XO (with Avaya or Nortel phone systems) is right for your PBX needs. The guide is full of research and analysis on the top PBX vendors.

Look at other companies that make XO hosted PBX plans successful

Since XO doesn't host their own PBX, they utilize other leaders in the industry. Check out those companies and products that will possibly come with your XO PBX system.

I recommend: XO utilizes the Avaya IP Office telephone system, or the Nortel BCM platforms. Because of BroadSoft's VoIP software becoming compliant with Avaya solutions, XO Communications benefits by being able to incorporate new technology for their customers, without having to test out new, risky solutions.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  Your business will incur a minimum of 60 seconds for a call with the XO PBX system. They bill calls in increments: 10 seconds for domestic long distance calls, 60 seconds for international calls.
• •  Your company does not have authorization to use the iPBX equipment with any other service except for XO Communications PBX service.