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Designs and integrates multimedia computer telephony systems for such applications as public Internet terminal, public telephone systems and eRetail portals.
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www.PhoenixKiosk.com
Provider of travel information through airport-based touchscreen QuickAID information kiosks. Airport information includes ground transportation, shops and services, hotels and terminal maps, and public Internet access is also offered at some lo...
www.quickaid.com
Supplier of business consulting, IT solutions and associated managed services for the transportation industry, including self-service kiosks, ground vehicle communications, departure control systems and wireless solutions. Offices in Europe and...
www.siemens.com
Patients and Staff Love Them, Checkin, Surveys, Copays, More...
vecnamedical.com
Shopping Center Merchandising Units Outstanding Design, Total Service
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Guide to Airport Kiosks
Boost customer satisfaction and loyalty while maximizing your employees' time with the right airport kiosksMarket analysis by Massachusetts based Venture Development Corporation expects the demand for self-service kiosks, including airport kiosks, to grow over 20% over the next several years. Major software and hardware corporations are hard at work keeping up with this demand and developing kiosk self-service applications, integrating those systems with existing airline systems, creating customized solutions for specific business needs and offering online remote monitoring for management convenience. Building a better kiosk will:
1. Streamline your customers' experience with an airport self-service check-in kiosk.
2. Create innovative designs for kiosks in airports.
3. Customize innovative and intuitive software for use in your kiosks and maintain and monitor kiosks at airports.
Action Steps
The best contacts and resources to help you get it done
Find the perfect airport self-service check-in kiosk
Some of the biggest names in the software business are already on board with airport self-service kiosks and even dedicate entire departments to their development. These companies offer full service packages, from design and set up, all the way to continuing operation and support.
I recommend:
Contact IBM's travel and transportation division to talk to one of its specialists. IBM is hard at work for Southwest Airlines, United Airlines and US Airways. See Hewlett Packard's HP Kiosk Solutions in action with an online demo.
Catch the customer's eye and keep their attention with sleek and intuitive airport kiosk design
Good airport check-in kiosks help customers get through check-in quickly and free employees up for other tasks. Poorly designed kiosks leave customers and employees frustrated and running behind schedule. Look to the experts who, after years of trial and error, know what works for customers and what will leave them holding the bag.
I recommend:
Kiosk Information Systems is an industry leader in new and innovative design and allows you to get a quote directly from its website. Design conscious Electronic Art also gives you an online quote for its streamlined systems. Forrester Group offers a full guide to optimizing design for an airport kiosk after studying existing kiosks. This guide addresses hardware and software issues
Ensure airport kiosk software isn't hard on your customers
Sleek design will give you a pretty package. However, if your software doesn't do the job, your airport kiosks won't be of much service to anyone. Make sure your software is well designed, logical and customer intuitive. Take advantage of businesses that offer remote monitoring and support to keep your kiosks up and running.
I recommend:
Talk to a software representative at Phoenix Kiosk and check out its interactive gallery. Buy products from airport kiosk experts, Dataprobe, for reliable remote kiosk monitoring and support.
Tips & Tactics
Helpful advice for making the most of this Guide- Airport kiosks aren't just for customer check-in and baggage. Other kiosk entrepreneurs are cashing in on the airport's captive audience with downloadable music, Internet access, cell phone charging and printers. Explore additional ideas for airport information kiosks that answer customer service needs.




