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Helpdesk Ticketing, Task Management Customer Relationship Management
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Specialized in providing and maintaining ground support equipment, de-icing and anti-icing services, interior and exterior cleaning, and ground handling and services at Frankfurt Airport.
www.5staraviation.de
Logistics and technical support company providing services such as parts, tooling, ground support equipment and flight crew leasing/support to commercial airlines, private operators, government and military establishments.
www.aerosearch.com
Provider of aircraft contract services primarily to DHL in Europe. Offers aircraft management, charters and aircrew leasing and training.
www.aircontractors.com
Division of TBI that provides a range of airline services throughout the US from ground handling and refueling to cargo and consultancy services.
www.airportgroup.com
One of its products is Global Flight Data, a source of flight timetable information covering over 99% of all worldwide scheduled flights and is used for flight planning. Offices in the Netherlands, UK, Germany and US.
www.and.com
Specialized in the collection and distribution of fare and fare related data for the airline and travel industry. Offers travel data services and solutions, including revenue accounting and decision support systems. Offices in the US, UK, South ...
www.atpco.net
Provider of flight training, aircraft maintenance and modification, air traffic control, maintenance training, fuels and supply management, transient aircraft support services, airfield management and defense fuel support operations.
www.dossaviation.com
Provider of operational computer information systems to the aviation industry worldwide (airlines, airports and aviation authorities).
www.fasl.co.uk
A complete program/site dedicated to helping people overcome their fear of flying. Developed by Broadview Media in conjunction with Northwest Airlines' WINGS Program.
www.fearlessflying.com
Provider of air charter services and representation services for scheduled airlines, including sales, marketing, distribution and call center services.
www.fltdir.com
System that alerts air travelers by telephone, cell phone, pager, e-mail, PDA and other mobile devices when a flight is delayed or cancelled. The system can also be integrated to include gate changes, flight rebooking, weather conditions at fina...
www.flyontime.com
Full service flight crew management. Flight crew leasing, employment, and training (ab initio).
www.iasco.com
Ticketing solutions for large rail, air and sea networks. Products include ticketing readers/printers, bag taggers, e-ticketing readers and boarding gate readers.
www.ier.fr
Recruits and places aviation personnel worldwide. Specialises in long, medium and short term contracts, as well as special assignments, Hadj pilgrimage, VIP fights ad-hoc as well as ferry flights. Crew leasing, MRO, ATC, management and training ...
www.jobair.com
Provider of operations, maintenance, modification, overhaul, systems integration, logistics support and training services to government agencies and commercial customers worldwide.
www.learinc.com
Supplier of business consulting, information technology solutions and associated managed services for the transportation industry.
www.siemens.com
Specialist in airline and airport consulting, information technology and providing business services such as outsourced corporate and field personnel, as well as outsourced radio communications.
www.speedwing.com
Provides powerplant, hydraulic and pneumatic component repair development, and logistical support for commercial airlines, rotorcraft and propeller aircraft; Long Beach, California.
www.uschromeofca.com
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Guide to Airline Support Services
Hiring quality airline support services can help your business run smoothlyTake into consideration the history of the various airline support service organizations when making your airline support services choices. Just because a company is new to the support industry doesn't mean you should automatically discount them, but the best indication of future behavior remains past behavior. Previous performance does matter and should be considered when you're making a hiring decision for support staff or services.
1. Make maintenance a high priority in your airline ground support service.
2. Hire a quality caterer as a part of your airline support services.
3. Screen your cleaning crew to ensure you're hiring the best airline support staff.
Action Steps
The best contacts and resources to help you get it done
Maintain your airline with superior airline ground support services
Put maintenance practices at the top of your priority list when it comes to hiring support services. Not only is it critical in keeping your planes in the air and therefore eliminating expensive delays and repairs, but it's also critical to the safety of your passengers.
I recommend:
Skyline Aeronautics provides airline ground support services in the form of small aircraft maintenance. Rockwell Collins can keep your aircraft in top working order by providing extensive maintenance support service for airlines.
Keep cost as well as food in mind when hiring a caterer as a part of your airline support
Cutting costs is critical, but so too is quality customer service. Work with high quality airline caterers to find ways to serve your clients good food while remaining within your budget.
I recommend:
Gate Gourmet is one of the largest providers in the airline catering industry; it can help you develop a delightful menu on any budget. LSG Sky Chefs is an airline catering company that prides itself on innovation, quality and consistency.
Pick an airline support company that recognizes the importance of proper aircraft cleaning
Review not only the process of how a cleaning company cleans your planes but also what products are used to clean the planes. With plastic windows that require special care to avoid scratches to chemicals that loosen the seals around bolts and rivets, proper cleaning will keep your airplane looking and performing at it's best.
I recommend:
Aircraft Wash Guys is an airline support company that specializes in aircraft cleaning. Sharp Details is a respected aircraft cleaning company.
Tips & Tactics
Helpful advice for making the most of this Guide- Consider the use of technology to help with airline support services. Talk to companies about various ways you can stay in touch with your support staff without interfering with the communications between the airplanes and the flight tower.




