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In almost every business there comes a time when you will encounter a client or customer that seems to have a problem paying their bill on time. In some cases, it is an accidental oversight and quickly remedied, however, it is not uncommon for businesses to struggle with debtors that either won't or are unable to pay the bill in a timely manner. In these situations there are several options available to the creditor, including hiring a collection agency to attempt to collect the funds. Collection agencies have many different options for collecting the money such as phone calls and collection letters.
The phone calls, collection letters, and email messages are all designed to encourage the delinquent party to resume payments or pay the bill in full. In some cases, the collection agency may offer a settlement for part of the outstanding bill instead of demanding the entire amount. The letters are especially useful in the beginning stages of the process to inform the client of the bill, the amount, and possible payment arrangements. These letters also provide the debtor with information such as the name of the agency, where to send payments, and phone numbers if needed.
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