Companies providing billing and customer care solutions designed for carriers, operators and resellers.
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Carrier Billing and Customer Care Solutions
Select the right carrier billing and customer care solutions for your businessBy Kimberly Webb Running a telecommunications company isn't easy, and one of the biggest decisions you'll make is deciding among the different telecom billing and customer care systems on the market. You need to make sure that the solution is efficient and can keep up with all your billing and customer service needs.
First, look at the different billing systems for telecommunications. You need to find something that can work with your existing hardware and software, for a seamless system. Most companies also provide a certain amount of training in the form of telecom billing tutorials and training. Here are just a few of the different types of software available to you:
1. Telecom order billing systems, which are designed to automate the order process and get your customers up and running as quickly as possible
2. Customer care telecommunication systems, primarily designed to handle customer service issues and problems; this could work in conjunction with a telecom order system if necessary
3. Telecom billing software, the primary job of which is to handle monthly billing month after month
4. Combination telecom billing and customer care systems
Look at the functionality of each of the telecom billing solutions
When it comes to finding the right system, it's important to evaluate every feature of the programs you're considering before settling on one solution. Most features could be added after the fact, but you don't want to pay extra if you don't have to. Look for a product that can handle different billing situations like roaming, prepaid and roll-over scenarios.
Try:
Find a telecom billing provider that can do it all. Maxbill is one provider you should check out if you need to handle simple and complex billing situations; the Maxrate program is designed for wireless carriers. ISA is a company that can handle regular billing situations as well as prepaid options, which are really popular in the telecommunications industry.
Decide which telecom CRM customer care solution works best for your company
There are a few different ways you can set up customer care solutions. You can set up a virtual call center, hire offshore help or set up a traditional customer care center based locally. The path you choose depends on your resources and call load. When you decide on a telecom customer care solution, make sure they walk you through your options and explain how each system differs.
Try:
Explore your customer care options. If you want to go with a virtual customer care center or try outsourcing, where the reps are located off site, check out CosmoCom and Convergys. They can both help you set up a system that works no matter where your customer reps are located.
Find a telecommunications system provider that works well with your other software
Imagine the frustration of trying to send a customer over to collections only to realize that you can't get the necessary information to the collection agency because your software isn't compatible. It's essential to find a system that integrates with your accounting software before moving forward.
Try:
Look at your accounting software and find the telecom billing software that integrates with it, not the other way around. Intracom Telecom promises to work with you to integrate your systems seamlessly; High Deal offers a similar promise. Spending a little time to ensure compatibility during the installation process will save you lots of time and aggravation down the road.
Get Free Info From An Expert In Telecommunication Billing. Ask How!
Let Us Show You How Xerox Manages Virgin America's Call Centers.
Track and resolve Customer issues with Self Service & KB. Try Now!
Deliver The Best Customer Service. More Productivity & Less Cost-Demo!
Provider of specialist telecom software solutions to mobile, fixed-line and Internet protocol service providers. Specialized in network and security management, billing and mediation and ebusiness.
Provider of integrated billing systems administering accounts receivable, inventory, bar-coding, POS, sales/service, telemarketing, purchasing, accounts payable and general ledger for telecommunications companies in any language or currency.
Developer of integrated customer care and billing (iCCB) products for pan-European emerging and mature telcommunication companies.
Developer of information management products and services for the telecommunications industry with expertise in billing and accounting, plant inventory and service assignment.
Distributed Software Development
Provides billing and customer care solutions to telecommunications providers worldwide.
Developer of Service*Plus(tm) software, which allows field operators to be dispatched and tracked while on the job and allows users to report faults in service. Software runs on UNIX and Windows NT. Provider of systems analysis services. Products and s
Provider of convergent billing and information systems for cable TV, Internet, paging, cellular/ PCS, electronic mail, telephone, IP telephony, electric utilities and other telecommunications and utility sectors.
Telecommunications software company that provides consultancy, implementation, integration and support services within the areas of customer care and billing, mediation and network management.
Consultancy specialising in customer relationship management, billing and sales/service systems.
http://www.enigmaconsultants.com/
Provider of telecom billing solutions, offering ecommerce automation and integration for any telecom service provider.
Provider of billing and customer management software for application service providers (ASPs), broadband services, Internet service providers (ISPs) and content providers.
Lucent Technologies Software Products Group that provides software products for billing, customer care, order management and decision-support to single- and multi-service communications and energy companies worldwide.
Provider of customer care, customer relationship, management (CRM) and billing software systems.
Leading provider of critical clearinghouse services that enable communications networks to interoperate.
Firm implements web enabled solutions for the telecoms, utilities and financial services industries specializing in customer care and billing systems, customer management solutions and resource management solutions.
Provider of software solutions to the telecommunications industry, specializing in customer management.
Developer of integrated in-house billing and accounting software solution exclusively for the telecommunications industry. The software runs in a Windows-based client server environment and capabilities include service orders, toll paying and rating, car
Provider of a billing, provisioning and customer care software suite for Internet service providers (ISPs), application service providers (ASPs) and the telecommunications industry.
Provides the telecommunications industry with specialized call-processing and billing services for correctional institutions. Also develops and markets proprietary voice-print products, services and technology under the tradename SpeakEZ Voice Print.
Manufacturer of SS7, VoIP and ATM Network monitoring, and CDR Generation Systems. Also provides billing solutions for wire line/less networks.
http://www.teknotelecom.com/Main.htm
Total Software Solutions (TSS)
Software development and consulting services provider for the telecommunications industry, specializing in the provision of wireless and wireline billing systems.
Tips & Advice to help you make your decision on Carrier Billing and Customer Care Solutions
If you operate a company that offers local or long distance phone services, then you probably already know how important it is to keep your customers satisfied. Consumers have numerous options when choosing phone carriers, so you need to stand out from the crowd by offer exceptional billing and customer care solutions.
Carrier billing and customer care solutions can include several options. Many companies find that it is helpful for them to use software that allows managers to keep track of billing and customer service problems. That way, they can make sure that each customer receives a satisfactory response to his or her question.
You might also need to find employees ... more
If you operate a company that offers local or long distance phone services, then you probably already know how important it is to keep your customers satisfied. Consumers have numerous options when choosing phone carriers, so you need to stand out from the crowd by offer exceptional billing and customer care solutions.
Carrier billing and customer care solutions can include several options. Many companies find that it is helpful for them to use software that allows managers to keep track of billing and customer service problems. That way, they can make sure that each customer receives a satisfactory response to his or her question.
You might also need to find employees that can implement your carrier billing and customer care solutions properly. This might mean recruiting employees that have backgrounds in customer service, billing, or sales.
Each decision that you make can have a significant impact on the way that customers perceive your business. You can explore your billing and customer care solution options by visiting the websites that have been posted at left by Business.com. This should give you the information that you need to make a smart choice that will keep your customers happy.
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