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Concierge services are usually used in upscale apartment buildings and hotels. The concierge is at the heart of an establishment's workings and, therefore, often lives on site. The services provided by a concierge are large, including general maintenance, recommending restaurants or local activities and dealing with any problems that may arise. A concierge, in other words, is responsible for doing whatever it takes to ensure the establishment's tenants or guests are satisfied.
Concierge services are sometimes also used in hospitals. In the hospital setting, a concierge attends to both patients and employees by easing many of their burdens and helping them feel comfortable and secure.
If you are considering retaining concierge services for your establishment, you should make a thorough search before arriving at a final decision. These services can be costly. Also, you need a concierge you can fully trust because a concierge has access to nearly all parts of your business. The International Concierge and Lifestyle Management Association (ICLMA) and National Concierge Association (NCA) can be a valuable resource in your search for a capable and trustworthy concierge. These associations provide continuing education for concierges along with networking connections.
Business.com can help you learn more about concierge services. Visit the links on the left for more information.