Dispatch software programs help a trucking company, service company or for hire vehicle company to streamline the process of sending out vehicles and collecting payments. Choosing the most appropriate program for your needs may prove to be a difficult decision.
Because of the numerous software programs available, you should take the time to consider each one before making a final decision. Consider the following dispatch software basics to help make your decision as easy as possible:
1. Use free trials to help you decide what features are most important for your dispatch software program.
2. Pick dispatch software that has a support package included.
3. Upgrade the dispatch software to customize it to fit your company's needs.
Try the dispatch program before you buy itMany dispatch systems have a free online trial for at least two weeks. Taking advantage of these free trials allows you to decide if the dispatch program meets all of your needs in a user friendly way.
Find dispatch systems that offer good support optionsWhen you first begin to use a new truck dispatching software system, you may need some help learning how to use certain features. Finding truck dispatch programs that offer email, phone and chat support ensures that you will get help within a short amount of time. Some companies may even offer an on site training program when you purchase the dispatcher software.
Consider upgrading the truck dispatch softwareIt may prove difficult to find a truck dispatch program that meets all of your needs. If that is the case, you should consider upgrading to a more comprehensive program, even if it means you end up with features you don't really need. Many dispatching programs are modules, which means you can purchase only the modules, or functions, that you need.
- Consider hiring a trainer to show your employees how the transportation scheduling software works to ensure no shipments are delayed or sent to an incorrect destination.