Total Quality Management Key Terms
Learn more about the aspects of total quality management by understanding key terminologyTotal quality management (TQM) is an approach to management that holds all individuals responsible for product or service improvement. Total quality management includes a number of ways to analyze and measure the progress of individuals and groups in all areas of production. In this type of management, competition is carefully watched and benchmarking processes are used to improve a company's own brand and product.
Quality assuranceQuality assurance is the process of checking a company's product or service to ensure that it meets the standards set forth by the company. Quality assurance teams work to improve areas where quality does not meet standards.
Performance appraisalPerformance appraisal is a method of evaluating employees. This type of evaluation helps to further career development by providing feedback on an employee's performance. The appraisal also helps to determine any changes needed throughout the organization.
Strategic quality managementStrategic quality management is the process of creating and implementing a quality system for an organization using long-term objectives and goals.
Compensation systemAn organization's compensation system determines bonuses and commissions for employees based on the quality of their work. Certain compensation systems use the quality of the product or service to determine a fair compensation system.
Customer satisfactionCustomer satisfaction is the measure of how well a product is received by consumers. In total quality management, customer satisfaction is used to measure the quality standards currently in place to see if improvement is necessary.
Copyright © 2013 Business.com, Inc. All Rights Reserved.