Buying and Using a Business Phone System for 2 to 10 Phones

Choosing a phone system for your small business or satellite office

Small businesses are, by far, the driving force and main employer in even the most developed economies. Think about it: realtors, restaurants, law offices, car repair shops -- never mind the 20 million or so sole proprietors in the United States, self-employed individuals who nevertheless lease office space and have perhaps an assistant or two, the largest category of small business by four times over.

Yet each small business would love to project that "big business" sound when a customer calls. Choosing a small business phone system for less than 10 employees is tricky, both on technology and pricing. But, there are lots of new options, too.

In this guide to small business phone systems, you'll learn:

1. Starter small business phone systems
2. When to consider investing more in a small business phone system for expansion
3. A Web-based alternative small business phone system
4. The wireless small business phone system

 

A basic, utilitarian small business phone system

Small business phone system technologies break right at 10 lines. If you have less than 10 employees and don't expect to grow -- and can deal with limitations on advanced features -- a simple small business phone system that works much like a home phone system can save you money on intial, upfront installation.
Try: Plug them in and you're ready to go. The difference is the lack of central control box, called a Key Service Unit, or KSU. A so-called KSU-less small business phone system relies on wiring the phones in sequence, which is cheaper but hard to expand. Some vendors of KSU-less small business phone systems include Panasonic, TMC, AT&T, RCA,  and Cortelco. See more on small business phone system selection at the Business.com page on small business phone systems.

For a phone system, small business needs vary

Technological advances have brought a lot of big-company features to small business phone systems relatively cheaply. If sales is your goal, a key service unit (KSU) small business phone system is probably the better choice.
Try: The key is the number of lines in the small business phone system. A four-line KSU-less small business phone system would ring busy if all four lines are in use if a fifth customer calls. But an exandable KSU small business phone system can handle add eight or 16 lines and dozens more extensions. See KSU small business phone system vendors Toshiba, Nortel, AT&T and Vertical (Comdial). Additional resources on small business phone system handsets and technology can be seen at Business.com.

An alternative phone system for small business

If you office is already wired for high-speed data -- and you expect to make long-distance calls -- it can be cheaper to invest in a Web-based small business phone system, known as VoIP, for Voice-over-Internet-Protocol.
Try: VoIP (pronounced "voyp") is quickly becoming the small business phone system choice for offices where expansion is an issue, since adding capacity is a matter of buying more bandwidth, not necessarily more lines from the phone company. Major vendors of small business phone system VoIP include Cisco, Avaya and Nortel. See also the VoIP small business phone systems page at Business.com.

Wireless small business phone systems

A lot of newer small business phone systems take advantage of your existing Internet connection. If you have an office wireless Web, or Wi-Fi, network, consider adding extensions using small business phone system handsets that link to it.
Try: Vendors of wireless small business phone system handets that link to Web networks without adding phone lines include Siemens and Mitel.

 

• KSU-less small business phone systems are mighty attractive to startups, since they cost so little to install. Budget for the upgrade yoru small business phone system, though, since you might quickly find the limitations unbearable.
• The knock on VoIP small business phone system is call quality, but that is often not a problem with the system but bandwidth. More bandwidth means more calls can come through at the highest level to your small business phone system.

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