Call Center Jobs Key Terms

Learn call center jobs key terms to talk your way to a new career

By A Antonow

Call center jobs are attractive to many people because call centers are popping up all over the country. Call center jobs often offer steady work, as well as good benefits and incentives. While many people assume that call center work means sitting at a telephone all day, taking or making customer calls, there are, in fact, many types of call center jobs available. Learning call center jobs key terms will allow you to see how flexible this type of work really is and can help you to hone in on the positions that interest you.

Call center

Call centers are companies or offices that place outgoing calls to customers and take in-coming calls from customers. When you call a company to get technical support or when a telemarketer calls you, that person is likely calling from a call center.
Try: The Contact Group has a comprehensive and detailed explanation of what a call center is and what its function is.

Power dialers

Power dialers are mchaines that help agents at call centers place calls without dialing numbers. The machines automatically call numbers for call center agents so that agents can focus on their work. For many call center jobs, knowledge of how to use power dialers is an asset.
Try: Electronic Voice Services provides a comprehensive explanation of what power dialers are and compares power dialers to other dialers often used in call center jobs.

Customer service representatives

Customer service representatives at a call center take customer questions and concerns and pass them on to the appropriate personnel or resolve the issues over the phone with customers. Customer service representatives also answer questions, offer product support and generally assist customers.
Try: Uncle HQ offers a comprehensive explanation of what customer service representatives do for a business.

Telemarketers

Telemarketers are telephone sales agents who cold call potential customers to inform them about products, services or special offers.
Try: wiseGEEK has a detailed explanation of what telemarketers do.

Call center training managers

Call center training managers oversee the training of agents and other call center personnel to deliver what clients demand.
Try: Setupmycallcenter.com has a detailed explanation of what to expect from a training manager position.

Call Center Manager

Call center managers motivate and oversee customer service representatives and other staff working at a call center. Managers also ensure that staff members are performing well and, therefore, making money for the call center.
Try: Call Center Kit has a very detailed guide about what call center managers do.