Call Centers | How-to Guides for running your business from Business.com

Showing 24 of 24 results for: Advice

Call Monitoring Solutions

Find out how your employees treat customers on the phone
By W. Eric Martin, Keyboard pounder & synonym selecter, TwoWriters.net
Buying Call Center Software

At its best, call center software can make your business stronger and your customers happier
By Matt Alderton, Writer, Editor and Media Consultant, Logolepsy Custom Content and Communications
Inbound Call Centers

Giving customers strong solutions, support and service is easy via outsourced call centers
By Matt Alderton, Writer, Editor and Media Consultant, Logolepsy Custom Content and Communications
Interactive Voice Response (IVR) Systems

Use technology to manage and meet customers' needs
By Toni Klym McLellan, Freelance Writer & Editor, Toni Writes
Virtual Office Space

Making Your Business Look Larger and More Professional
By James Osgood, President, OfficeFinder, LLC
Answering Services

How to keep the personal touch while your business grows
By Mary Sit, corporate writing/articles/Web content/scripts, Mary Sit Communications
Building Sales with Telemarketing

Pick up the phone to promote your goods and services
By Carol Smalley, entrepreneur/editor/trainer/writer, Carol Parenzan Smalley
Call Center Consultants

Use call center consultants to streamline and improve your customer service operations
By Angela King, Freelance Writer
Call Center Equipment and Supplies

Finding supplies and equipment for your call center
By J. Stoltzfus, writer/programmer, LOCAL CITIZEN
Call Center Information Resources

Consult call center reference materials to achieve business goals
By Sharisa Lewis
Call Center Organizations

Find the call center professional organizations that meet your business needs
By Angela Roe, Freelance Writer
Call Center Outsourcing

Get your sales, marketing or customer service messages out cheaply and efficiently
By Greg Brown
Computer Telephony Hardware

Computer telephony integration products transform your computers into sophisticated telecommunications equipment
By Jeffrey Lindblom, Computer Consultant, Econ Global Services
Computer Telephony Software

Transform your computer with computer telephony integration (CTI) software concepts
By Jeffrey Lindblom, Computer Consultant, Econ Global Services
Finding a Philippines Call Center

Cheap, friendly labor is the attraction of the call center, Philippines style.
By Jeff Copeland, Content Product Manager, Business.com
Finding and Using a Call Center

Save time and manage growth by hiring a call center to handle communications
By Matt Alderton, Writer, Editor and Media Consultant, Logolepsy Custom Content and Communications
India Call Centers

India call centers could provide affordable customer service solutions
By Octavia McFerrin
International Call Centers

Save money by outsourcing your customer service to an offshore contact center
By T.S. Johnson, Sweet Potato Pie
Call Center Jobs in a Home-Based Environment

Turn virtual call center jobs into a full-time business
By Nikki Wheeler
CTI Services

CTI call center software gives your agents full access to a customer's history as soon as they pick up the phone
By Marianne Cotter, Freelance writer
How Can I Enhance Quality from Our Outsourced Call Center Partner?

5 Quick Steps to partner on call quality with your outsourcer
By Jim Ryan, CEO, Talk2Rep Call Centers
Select a contact center call recording and quality monitoring solution

Stay true to your actual business requirements
By Richard Marcia, Marketing Director, Coordinated Systems, Inc.
Attributes of Top Telemarketers

Using a phone to convey value and set an appointment with a qualified decision maker is a skill that is inherent. Learning it is hard, at best. That's
By Brian Grinonneau, Partner, Marketing and Sales Management
The Reality of Telemarketing

Telemarketing should be the cornerstone of your direct marketing strategy.
By Brian Grinonneau, Partner, Marketing and Sales Management

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