Customer Service

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Showing 17 of 17 results for: Advice

  1. Dealing with Difficult Customers


    Strategies to turn problem clients into loyal buyers
    By Jenni Simcoe, Writer

  2. Improving Customer Service


    Simple steps to enhance customer satisfaction and increase customer retention
    By Jennifer Baljko, Freelance Writer and Editor

  3. Issuing Customer Refunds


    How to Create a Policy for Issuing Customer Refunds
    By LaRita Heet, Freelance Writer, Journalist, IBT Designer, LMH Communications

  4. Using Mystery Shopping Techniques


    Hiring secret shoppers can improve your customer service and more
    By Carol Smalley, entrepreneur/editor/trainer/writer, Carol Parenzan Smalley

  5. Choosing a Mystery Shopping Company


    Choosing a mystery shopping provider can be overwhelming. Know what to look for in a company before you begin your search.
    By Marianne Hynd, Ann Michaels & Associates, Ltd.

  6. Contact Center Primer for Small Business


    Improving Customer Service
    By Andy Green, Global Managing Editor, Avaya

  7. Customer Service Consultants


    Customer service training can boost customer satisfaction and spending alike
    By Matt Alderton, Writer, Editor and Media Consultant, Logolepsy Custom Content and Communications

  8. Improving Internet Customer Service - Part 1


    Don't Just Satisfy, Delight your Customers
    By Justin Palmer, Founder, Palmer Web Marketing

  9. Improving Internet Customer Service - Part 2


    Exceeding Customers Expectations
    By Justin Palmer, Founder, Palmer Web Marketing

  10. Incident Tracking


    Increase customer satisfaction and reduce incident resolution time with an incident tracking system
    By Amy Jo Garner, Consultant

  11. Live Help Customer Service


    Live help solutions resolve your customers' issues with real-time efficiency
    By Marianne Cotter, Freelance writer

  12. Maintaining Customer Service without Adding Agents


    Let technology reduce agent workload
    By Andy Green, Global Managing Editor, Avaya

  13. Making Customer Reordering Easier


    Tips to keep your customers coming back for more
    By Jenni Simcoe, Writer

  14. Dealing with Dissatisfied Customers


    How to turn customer problems into opportunities
    By LaRita Heet, Freelance Writer, Journalist, IBT Designer, LMH Communications

  15. Better Customer Service


    Here are six steps to delivering remarkable service every time.
    By Kevin Stirtz, Customer Service Expert, Amazing Service Guy

  16. Creating "Wow" Customer Service Experiences


    How to increase customer retention, loyalty, and profits for your small business.
    By Robert Moment, Small Business Coaching Expert, The Moment Small Business Marketing Group

  17. Improving Customer Service


    Suggested Tips
    By Norma Duenas, NomKa Call Center

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