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Diane Benson Harrington

Guide to Diversifying Your Business

Solidify your business by growing up or out

By Diane Benson Harrington, Freelance Writer, Diane Benson Harrington

When your company is riding high but profits have leveled out, it's time to consider diversifying. Use these steps to expand your company, and watch your business' momentum build again:
  1. Evaluate your next best direction.
  2. Target other markets.
  3. Broaden your exposure.

Action Steps
The best contacts and resources to help you get it done


Choose horizontal or vertical

Decide if you'll have more success adding locations (i.e., same restaurant, additional city), adding niche locations (going from books to kids' books or athletic wear to tennis wear), or bringing in complementary products or services (such as adding office-design services to office-supplies sales).
I recommend: Brainstorm possible next steps using software like IdeaCue. Talk to a Small Business Development Center or one of SCORE's free retired executives for guidance to fit your situation.

Distribute differently

Adding alternate sales venues can add plenty to your bottom line.
I recommend: Try boosting your bricks-and-mortar storefront with Web site sales. Companies like GoEMerchant offer free software demos. AllBusiness has a Web kit of essential forms you may need. Take advantage of the global economy and sell internationally. Don't wait for customers to come to you; reach out to them with direct-mail software like ResponseDoubler.

Acquire another business

Augment your offerings with a ready-made addition — and the customers that come with it.
I recommend: Before rushing in, use a product like Sahakian's checklist to perform due diligence on your potential acquisition. Better yet, team up with an acquisitions firm like Growth Concepts that can help make a good match.

Market YOU as a product

Diversifying can also mean selling yourself in addition to your wares.
I recommend: Join the National Speakers Bureau or teach classes and get paid for sharing your knowledge. Write a book or magazine articles with the help of Writer's Market or ASJA to position yourself as an expert. Sell an online newsletter covering your area of expertise using tools from SparkList.

Tips & Tactics
Helpful advice for making the most of this Guide

  • If you diversify with a product of your own creation, protect it with a patent or another intellectual-property right.
  • Don't go too far too fast. Take diversification a step at a time.
  • Do your homework before diving in. Foreign sales, for instance, may not be as straightforward as you think.
  • Think twice before partnering with a company instead of acquiring it. It can be dicey to share the "boss" title (not to mention the profits) with someone else.
  • Consider hiring an experienced business coach to help keep you on track and pursuing new goals.
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Competitive Insights
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Brand Management
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Recommended Solution Providers

Workplace Diversity: The Source for Diversity Talent
Job board for employers seeking a diverse experienced work force and for employees who want to work in a diverse environment.

Diversity Training University International: Cultural Competency Professional Development
Promotes intercultural understanding through cross-cultural training.

U.S. Equal Employment Opportunity Commission: Information for Small Businesses
Legal guide for small business on how to comply with laws regarding equal opportunity. Includes contact information for local resources.

Cross Cultural Communications, Inc: Consulting
Helps businesses understand cultural differences.

Intercultural Communication Institute (ICI)
Offers resources for intercultural, cross-cultural, multicultural, and diversity training.

ITIM International: Intercultural Management
seminars and consultancy are designed to increase the effectiveness of anyone dealing with people from different cultural backgrounds.

TM Corp: Cultural Competency
Improves individual, team and organizational performance in the face of complex change.

Best Sites to Learn More

Diversity Inc Magazine: Official Site
Magazine devoted to diversity issues in the workplace.

HR Tools: Diversity
Offers links to issues about dealing with diversity in the recruiting process and within the workplace.

Communicaid: Diversity
Assists with communication between cultures.

Absolutely Intercultural: Podcasting
Uses podcasts to foster understanding of intercultural issues.

Best Blogs and Forums

MBNet.com: Minority Business Network Forum
Discussion of issues concerning minorities.

Ahorre.com: Hispanic Business Blogs
Blog for developing relationships with the Hispanic community.

Kamau's Business Blog Page: Minority Business Blog
A blog focused on the importance of African-American issues.

Workerette: Women and Work Blog
Popular topics on this blog involve women in the workplace.

Business and Culture: Blog
Focuses on culture and current world affairs.



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