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LaRita Heet

Guide to DSL and Other Business Broadband Internet Service

How to get the right broadband services for your small business

By LaRita Heet, Freelance Writer, Journalist, IBT Designer, LMH Communications

In today's connected world, a reliable Internet connection is vital for many small businesses. But not just any connection will do. It has to be the high-speed Internet service called "broadband" if you want to get anything done. DSL (Digital Subscriber Line) or other broadband Internet has become a necessary small business tool.

There are three basic types of small business broadband from which to choose:

1. DSL service, inexpensive broadband communication for the biz with less than 10 employees.

2. T1 (Trunk Level 1) services, more expensive and reliable broadband than DSL, good for small or growing businesses with less than 50 employees.

3. T3 (Trunk Level 3) or higher broadband Internet services, even pricier, and best for mid-sized to larger businesses (100+ employees).



Action Steps
The best contacts and resources to help you get it done


Determine if DSL is enough high speed Internet service for you

High-speed DSL is a good, low-cost broadband Internet option for the smallest of businesses. DSL's limitations – your company's proximity to the phone company and how many employees you have – affect reliability.
I recommend: Go to BuyerZone's Internet Access Quotes to find your best price from a high speed Internet service provider for DSL/broadband Internet.   Find a DSL/broadband Internet vendor in your state with Business.com’s geographic directory.

Check out Business DSL for small business broadband Internet

Symmetrical DSL (SDSL), the "business-class" DSL, offers high-speed, dedicated broadband Internet access. It's somewhat more reliable than DSL, with a lower price tag than T1/T3 lines.
I recommend: For more information, including whether DSL is available in your area, check out Everything DSL for a quote from a high speed Internet service provider. Earthlink offers various DSL small business broadband choices: Small Office DSL, Small Office DSL Plus, and Business DSL.  Find more business DSL high speed Internet service providers in the directory at Business.com.

Consider the fastest in small business broadband

The T1/T3 connection is known for its reliability (expect a high speed Internet service provider to guarantee 99.99% Internet access, with Service Level Agreements (SLAs) – to back up that claim) due to its dedicated broadband communication lines.
I recommend: Bandwidth is a terrific one-stop shop for quotes from many small business broadband carriers, including AT&T, Sprint and MCI. Check out Covad for detailed price comparisons on business broadband high speed Internet service, or Earthlink, for Business T1, and Enterprise T1/T3.  Find a broadband high speed Internet service provider  in the directory at Business.com. 

Shop small-business broadband SLAs

Reliability is key for broadband communication. Many businesses choose the pricey T1/T3/higher connections for their now-standard SLAs, which protect your business broadband high speed Internet service against downtime. (Exact coverage varies by high speed Internet service provider, and SLAs are not offered with DSL.)
I recommend: At Bandwidth, their self-proclaimed "best SLA in the industry" backs their circuits. Visit Covad for their SLA specifics.

Tips & Tactics
Helpful advice for making the most of this Guide

  • Security is paramount: DSL/broadband communication means if your computer's on, it's also online. Make sure your carrier provides proper safety measures against hackers and other risks.
  • Lease small business broadband: If your high speed Internet service provider allows it, lease, rather than buy, your Internet access equipment. If something goes wrong, it will be the provider's job to fix it (or replace it).
  • Think ahead: If your company is growing (and we hope it is!), be sure to think ahead to what your small business broadband Internet needs will be in a year. More employees means more bandwidth.
  • Read the fine print: The typical high speed Internet service provider has a standard contract length of 3 years, AND charge penalties if the contract is broken before it expires.
  • Explore the alternatives: In special cases and areas, if DSL or T1 isn't available, check out frame relay, satellite, or cable service for broadband communication. Not the best options, but better than nothing, if it's all that's available.

The official source of DSL and Other Business Broadband Internet Service is
the Broadband Business Solutions page at Business.com

AT&T Business Solutions
The Information You Need to Start, Manage, Move & Grow Your Business.
www.att.com
Qwest® Business
Your one-stop small business shop for phone, fiber-optic Internet, web site development, digital security and high-speed networking solutions.
www.qwest.com/smallbusiness
Now Is A Great Time to Switch and Save
Get the Charter Business Bundle® and save over 40%* off standard monthly rates when you order Internet, Telephone and Cable TV.
www.charter-business.com
Get Price Quotes for T1/T3 from Multiple Providers
Compare Options and Costs for T1/DS1 or T3/DS3 from Multiple Providers. Free, no obligation quotes.
Get Quotes Now | Price Quotes
www.AllOptions.com

Recommended Solution Providers

AT&T / SBC: Internet Services
Voice, internet, and data services for businesses and home offices.

Bell South: DSL
Provides internet access, security, and upgrade services for small business.

Verizon: DSL
Offers a high-speed, highly flexible DSL connection for small businesses. Can combine local, regional and long distance phone services.

Earthlink: Internet Services
Features solutions that are scalable, so as a business grows and needs change, internet access changes with a business.

Speakeasy Network: Internet Services
Private network and services are designed to provide more reliability than mass-market providers.

Covad: Internet Services
Offering scalable DSL and T1 Internet access, Web hosting, email, firewall and VPN.

Broadband National: Internet Comparison
Allows users to receive quotes from multiple companies.

Sprint: Wireless Internet
Specializes in wireless internet services.

Broadband.com: Business Services
Informs users of availability, special offers, and installation services for multiple providers.

Best Sites to Learn More

ZDNet: Broadband
Converging worlds of IP telephony, VoIP, and broadband.

CableModem.net: High Speed
High speed cable modem information network.

About.com: Internet Service
Focuses on getting on the internet, sharing broadband internet, or other connections among network devices.

Everything DSL
View a chart that helps understand the differences in speed for dial up vs. DSL.

Consumer Search: Internet Providers
Comparison chart for internet providers.

CNET: Internet Guide
Offers buyer's advice, discussions, provider search tools, stories, and access tools.

Federal Communications Commission (FCC): Internet
Answers common questions involving the internet such as how to file complaints for problems.

BuyerZone: Internet
Collection of articles discussing tips, pricing, and service features.

HowStuffWorks: Internet
Section contains several articles involving internet topics, including a basic understanding for connections and browsers.

Best Blogs and Forums

CNET: Broadband Forum
Mixture of novices and experts participate in this broadband forum.

CNET: Internet Guide Blog
Offers buyer's advice, discussions, provider search tools, stories, and access tools.

DSL Reports: Internet Providers Forum
Addresses concerns regarding internet providers.

Broadband: Hardware & Software Blog
A site devoted to broadband hardware and software.

ZDNet: Broadband Blog
Converging worlds of IP telephony, VoIP, and broadband.



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