Guide to DSL Service in Hawaii

DSL service in Hawaii is available in many parts of the state. DSL is much faster than dial-up, with download speeds ranging from 256K per second to 24MB per second depending on the type of technology and distance from the provider's central office.

DSL, short for Digital Subscriber Loop or Line, is a high-speed Internet connection over telephone lines. It uses a higher frequency than voice transmission so you can use your phone and access the Internet at the same time.

To set up DSL, a DSL modem or router is connected to your phone jack. A filter is placed on the regular phone line to prevent feedback and noise.

There are several providers of DSL in Hawaii. To choose the right one for your business:

1. Compare the costs of Hawaii DSL providers.

2. Check out service levels and technical support options.

3. Look at other services that come with a Hawaii DSL package.

Action Steps
The best contacts and resources to help you get it done

See if Hawaii DSL is available from your telephone provider.

Local telephone service providers often offer DSL.

I recommend: Hawaii's phone provider, Hawaiian Telcom, offers DSL with different price levels for connection speeds. They offer one month free promotions for faster packages. Services include mail boxes, domain names and 24-hour tech support. An alternative to the local phone company is AT&T, a large national DSL provider. Their DSL service includes multiple IP addresses and email accounts.

Look at smaller Hawaii DSL companies

A smaller independent company may offer more personal customer service and better deals.

I recommend: Hawaii Information Service is owned by the Kauai and Hawaii Island Boards of Realtors. The company provides DSL as well as other real estate-related services to real estate professionals. They offer incentives for referrals and discounts for customers who add residential service. Maui Net and Hawaii Link offer Hawaii DSL services with various connection speeds and business packages.

Check out alternative broadband providers in Hawaii

DSL may not be available in all areas. Consider an alternative like satellite or cable.

I recommend: Clearwire provides satellite broadband services. Time Warner Cable Business Class has flexible packages and offers cable and fiber connections.

Tips & Tactics
Helpful advice for making the most of this Guide

• Keep in mind that most Hawaii DSL service providers are resellers who do not own the telephone wires. They usually provide more competitive pricing and better business packages than the major telecoms. However, since they don't have control over service levels or outages, it can take longer to resolve service issues.
• Find out whether the provider offers a free router with its service. DSL can be routed across your network, but speed will be reduced as more people use the connection. Many DSL routers include firewall and routing services. Consider upgrading your router if it doesn't meet your needs.

The official source of DSL Service in Hawaii is the DSL Service in Hawaii page at Business.com