Finding a Philippines Call Center

Cheap, friendly labor is the attraction of the call center, Philippines style.

Dial for a reservation on United or tech support at Dell and chances are good you are dialing through to a call center in the Philippines.  The Asian country has come on strong in recent years as a location for customer service call centers for American companies, even taking some significant market share from call center outsourcing king, India.  Many Filipinos speak American-style English well, a legacy of the country's nearly 50 years as an American colony, so there's plenty of room to grow for the call center,  Philippines version.  

The two big attractions of a call center in the Philippines:  

Filipinos seem to have a relaxed phone personality that is easy on American ears. 

A call center Philippines operation costs half of U.S. customer service call centers.   

Set service requirements for your call center in the Philippines

Do you want operators who will take inbound calls only or make outbound calls from your call center Philippines operation? Take sales orders? Provide tech support? What volume of calls are you expecting?

Find a call center, Philippines-based

You can get bids and negotiate directly with a local call center in the Philippines.
call center outsourcing consultant directory.

Find a call center in the Philippines owned by an American multinational

If working with an American company fits your comfort level, they have moved into the call center Philippines business in a big way, too.

Negotiate your call center Philippines outsourcing deal

Pricing may be by the hour after a setup charge and rates may vary depending on whether you have shared or dedicated phone agents at your call center in the Philippines.

• Remember you are still responsible for compliance with U.S. telemarketing laws even though you locate a call center in the Philippines.
• Ask about training at your call center Philippines location. Better companies keep employees up to date on American culture and slang to make phone calls with Americans go smoothly.

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