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Greg Brown

Guide to Improving Pay-Per-Click Advertising Results

Get the most out of reaching potential clients via the Web

By Greg Brown

It's a brave new world in online, search-engine advertising and a rapidly changing world at that. Pay-per-click (PPC) – also called cost-per-click – is the fastest growing type of advertising for small business. Little known just a few years ago, PPC advertising is evolving at break-neck speed as more small businesses use it and advertisers become increasingly smart about how to draw the best results.

That includes a combination of things, such as placing your PPC ads in the right places, and writing them in a way that appeals to your best prospects. That might sound simple for a little ad that might count a dozen or two words at most. But that means each choice must be terribly precise.

There's a lot to understand before you rush off and sign up. Here's the skinny on getting the most from pay-per-click.



Action Steps
The best contacts and resources to help you get it done


It's all about the keywords

Pay-per-click is driven by searches on big search engines like Google and Yahoo!, among others. If you want people to find your pet groomer, it helps to understand what words they are likely to type in (groomer? poodle?) when seeking help with their lovely little furball.
I recommend: Google Adwords provides a free keyword generator that also estimates cost per click for those words, based on your word choices or by entering your existing Web site address. Yahoo! Search Marketing will quickly generate search terms based on actual current searches through its sites.

Read this next paragraph carefully!

Reading carefully now, aren't you? A call to action, as direct language is known in marketing-speak, is a big part of any text ad. Tell the person what to do, or they likely will blink and look away. Now keep reading this article!
I recommend: Find out how effective your ads are by tracking conversion rates, that is, how often people do the thing you specifically ask in the ad. Ad networks are beginning to offer this as a service, but keep them honest with tracking services like Interspire.com, AtlastOnePoint, ConversionRuler, BlizzardTracker and Keywordmax.

Consider the context

The more relevant your ad to the actual search, the more likely you'll get a click-through to your site. Accordingly, if you sell a product, it's better to appear in shopping databases — that much closer to the buy! — than in straight information search.
I recommend: Sites that specialize in providing space for your ad next to shopping results include PriceGrabber, Bizrate, Dealtime, PriceScan, NexTag and MySimon. Also, specialty sites like CNET and Amazon offer similar services.

Pay-per-call could be a better fit for small businesses

If you sell rock T-shirts online, a click to your product is likely a sale. But if you sell anything more complicated or more local, like legal services or plumbing, well, that's what sales people are for. The next step is pay-per-call, essentially a lead-generation service over the Web.
I recommend: The click kings likely get into this, but the leaders in this space for the moment are Miva, yellow-pages offerings like Verizon's Superpages and Ingenio.

Tips & Tactics
Helpful advice for making the most of this Guide

  • Although a call to action is key to getting a response, overused words like FREE won't mean much to word-weary Web surfers.
  • Instead, reinforce your message by repeating key product words, like "plumber" and "24-hour service" or "big and tall sizes," whatever really describes your offering.
  • Run two versions of a text-ad for a set period of time, then cancel the weaker ad based on results and start over with two more. That's how Madison Avenue does it.
  • Review your Web site traffic stats it to find out where people go on your own site. It won't help if they click through from an ad then can't find a way to buy. Point them directly to the page where the sale happens, not the front door.
  • How far could this go? Well, the guy who invented pay-per-click is supposedly working on pay-per-sale: You kick back to the advertiser only if the customer clicks through and actually makes a purchase. Now that's power!
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Recommended Solution Providers

Google: Analytics
Google Analytics is a free keyword performance tracking application designed to help focus marketing resources on campaigns and initiatives that deliver ROI, and provide the feedback vital to continually improving your site and converting more visitors.

Blitz Promotions: Improving Pay per Click Return on Investment
Paid program that claims to offer a decreased fee for pay-per-click programs along with increased profit.

Pure Visibility: Pay-per-Click Optimization Services
Service that sets up and manages new pay-per-click accounts or optimizes existing pay-per-click campaigns in order to lower costs, improve click-through rates, and increase return on investment.

Receptional: Pay-per-Click Management
Management company that tracks return on investment from a client's pay-per-click campaign, manages the pay-per-click budget, and helps the client make informed marketing decisions about their pay-per-click campaign.

Search Engine Innovation: Search Engine Marketing Specialists
Search engine marketing firm specializing in services for small businesses.

JumpFly: Improving Pay-per-Click Advertising Returns
Service company that develops, implements and manages pay-per-click campaigns in order to generate the best possible returns for the client.

HighRankings.com
Helping Sites to Be the Best They Can Be

Best Sites to Learn More

WebSite101: Search Engine Relevance
Article bank of search engine optimization tips, basics and other helpful information.

Website Goodies: Improving Pay-per-Click Advertising Results
Focuses on three aspects of improving pay-per-click advertising results: keyphrases, ads, and landing page metrics.

Wilson Web: Pay-per-Click Tips to Improve Advertising Results
A collection of articles that advise readers on how to improve pay-per-click advertising results. Such ideas as perfecting keywords and dayparting are covered.

Inc.com: Search Engine Resources
Search engine marketing articles and resources.

Addme.com: Search Engine Optimization Resources
Large cache of articles, tools, news and information about SEO and SEM.

Best Blogs and Forums

Search Engine Watch Forums: Search Engine Optimization
Topics include link building, blogs, RSS, and XML feeds.

AssociatePrograms.com Forum: Search Optimization
Topics include search engine submission and rankings.

Search Engine Watch: SEO Forum
Topics include search engines and directories, search engine marketing strategies as well as general search issues

High Rankings: SEO Forum
Discussion of SEM, SEO and general search engine issues.

Talk SEO: Web Optimization Forum
Discussions of how to optimize your website for search engines.

SEO Chat: SEO Discussion Forum
Discussions of all aspects of SEO including specific search engines, keywords and other issues.

Search Engine Guide: SEO News
Search engine news and information.

Search Engine Smarts: Search Engine Optimization Blog
Search engine marketing advice from an SEM professional.

SEOBook: Search Engine Optimization Blog
Blog on search engine marketing from an SEM consultant.

Search Engine Blog
Search engine marketing news and tips.

Search Engine Lowdown: Search Engine Marketing Blog
Information and news about SEM.



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