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Jennifer Baljko

Guide to Improving Your Online Sales Conversion Rate

Move your site visitors on a path to purchase

By Jennifer Baljko, Freelance Writer and Editor

You've set up an Web site, developed some marketing efforts to bring in traffic and are seeing the number of page views increase. But are you converting your Web site visitors into customers?It's time to work on your sales conversion rate, in other words, the number of visitors to your site who go on to place an order or fill out a form that leads to a sales call or take some other action you want. For example, if a site generates 200 sales a month and receives 10,000 visitors, the conversion rate is 2 percent.

By improving your sales conversion rates, even just slightly, you will:

  1. Boost sales
  2. Encourage repeat visitors
  3. Optimize your Web strategy to work harder for you

Action Steps
The best contacts and resources to help you get it done


Know where you stand

The first thing you need to know is how your current online sales model is working. Do a baseline analysis of what sales are already coming in through the site.
I recommend: Future Now and Panalysis have sales conversion calculators, analytical tools and other rules of thumb to measure activity. Internet Search Engine Database tells you what to do with the numbers once you've collected them.

Make the path to conversion easier

Visitors may leave your site because site navigation is too difficult, there are limited payment options or, worse, there is no compelling reason to buy whatever is being sold. The easier your site is to use and the more it appeals to visitors, the higher your conversion rate will be.
I recommend: Interactive Marketing has some do-it-yourself tips for optimizing your site, reaching target customers, and improving the way pages are set up. If you need help, Website Optimization provides site evaluation, content redesign and copywriting services. Get ongoing advice on conversion strategy from two newsletters; GrokDotCom and Wilson Internet Services.

Keep traffic coming in

The more people that come your site, the more chances you'll have to win a sale. Customers looking for a specific product will usually punch a keyword into a major Internet search engine and browse the sites that most appropriately meet their needs. Make sure your company's name pops up as one of the top potential sites.
I recommend: DevStart's PromotionWorld has ideas on improving your search engine optimization techniques, which then should cause a domino effect of increased traffic and sales.

Tips & Tactics
Helpful advice for making the most of this Guide

  • While the ultimate goal may be a sale, you want to create a pleasant overall experience and encourage repeat visits. Doing that means providing great customer service via chat, email or text messaging.
Sales Techniques
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Recommended Solution Providers

Google: Conversion University
Google's information site for traffic and sales-per-click analysis.

Web Marketing Today: Conversion Rate Ebook
Offers a downloadable book on increasing conversion rates.

Future Now: Web Conversion Rate Calculators
Use these calculators to track your web conversion rates.

Offermatica.com
Offers testing and optimization service to help increase online effectiveness.

Web Analytics Association
Member organization dedicated to promoting a global understanding of web analytics.

Simon Kucher: Price Management
Consulting firm focused on increased return on sales and effective pricing.

Best Sites to Learn More

Business Know How: How Do I Improve My Web Site Conversion Rate?
Site section offering a definition of sales conversion and ways to improve it.

AllBusiness: Expert Advice on Internet Marketing
Offers advice on internet marketing and sales tactics.

Ineedhits.com: Conversion Tips
Presents marketing and conversion tips.

Constant Contact: Building Better Website Conversion
Marketing service offering advice and services to increase web conversion rates.

Power Home Biz: How Internet Retailers are Improving Conversion Rates
Case studies on internet companies that have improved sales conversion rates.

Ebiztartups.com: Improve Conversion Rate
Presents tracking advice for improved conversion rates.

MarketingProfs.com: Six Ways to Improve your Web Site Conversion Rate
Presents steps to improve web conversion rates.

Ecommerce-Guide.com: Ecommerce Building
Collection of articles on increasing ecommerce sales.

About.com: Online Business
Guide to sales conversion tactics.

Best Blogs and Forums

Unofficial Google Analytics Blog
Offers advice and tools for measuring Google conversion rates.

Web Analytics Demystified Blog
Blog explaining web analytics and ways to measure your sales success.



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