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ISP Billing and Tracking Solutions

ISP billing and tracking software takes the guesswork out of your online business

By A Antonow
If you are an Internet service provider (ISP) or an Internet-based service company, you need both ISP billing and tracking software to handle customer requests and to manage business. ISP tracking software can help you keep track of how your employees are using company computers while an ISP billing system can automate customer bill payments and other billing processes.

Look for both ISP billing and tracking solutions, since both types of software can help safeguard your company finances. Not only does ISP billing software saves you time so you can focus on growing your business, an ISP billing system also standardizes billing and leaves a virtual paper trail so you can easily track and resolve billing problems. Internet usage tracking software can help prevent employee dishonesty and fraud that can cost your business money and can open you to liability.

When looking for ISP billing and tracking software, consider:

1. What level of flexibility you need from your ISP billing software.

2. Whether ISP tracking software is legal in your area.

3. Whether automated ISP billing and tracking solutions or on-demand services are more appropriate for your business.

 

Choose an ISP billing system to get a handle on company finances

An ISP billing system and invoicing software can help you create financial reports, handle delinquent clients and deal with billing transactions automatically. Internet service billing software will help you run the financial side of your Internet business every day, so select software titles carefully. Look for products that offer you easy management and configuration of user accounts, auto-scheduled billing as well as manual billing options, customer care options, incident tracking, system event logs and reporting options.
Try: Advanced VoIP offers a comprehensive billing system specifically designed for Internet service providers and other Internet- based service companies. The web-based interface makes the system easy to use. BillMax is a respected ISP billing software that can also collect RADIUS (Remote Authentication Dial-In User Service)accounting data.

Select ISP tracking software for security

If your ISP billing software does not offer powerful historical and on-line usage monitoring and careful system event logging, seek out an Internet service provider tracking program. An ISP tracking solution allows you to keep tabs on what your employees are doing online, which is crucial in keeping customer financial data secure and in preventing internal fraud. An Internet tracking solution helps you avoid legal hassles and financial loss caused by employee dishonesty and lets you maintain high productivity.
Try: Spector360 is one of the most respected ISP tracking software solutions used to monitor employee computer activity. SpyTech is also a popular ISP tracking software title among businesses.

Get on-demand ISP billing and tracking solutions to improve flexibility

While the goal of most ISP billing and tracking solutions is to automate tasks, your business may require more flexibility. For example, if you accept many methods of payment or if some of your customers pay or place orders through non-traditional means, an on-demand or "software-as-service" solution can offer you more versatility.
Try: Aria offers a software-as-service model that provides your company with on-demand billing services. The billing service is hosted in a centralized data center and delivered on a subscription basis to you, so that you enjoy automated billing as well as flexibility. Sonar, an on-demand employee computer monitoring system, even offers bundled ISP businesses data loss prevention solutions.

 

  • In addition to Internet usage tracking software, you may also want to add issue tracking software to your billing and tracking bundle. This software can help you track customer complaints and problems and automate resolutions to maintain customer loyalty.
  • Keep in mind that different ISP billing solutions are optimized for difference operating systems (OS). Bill Max software, for example runs on Unix/Linux, Solaris and Free BSD while the ISP Billing Software system is compatible with Linux/Unix, Windows and Solaris. Always check that your chosen software will work with your OS.

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