IT Outsourcing Services Key Terms

Learn the meanings of IT outsourcing services key terms

IT outsourcing is becoming more and more popular. IT outsourcing provides peace of mind to companies by providing them with the support they need without having to interview, hire and train IT personal on-site. With outsourcing, you simply set up the account, pay a monthly fee and never have to worry about employees moving or retiring. When searching for an outsourcing company, familiarize yourself with IT outsourcing services key terms to help you locate the companies that provide what your company needs.

IVR

Interactive voice response, or IVR, is a phone system that allows callers to navigate an automated system before being connected to the person they need. The caller uses a touchtone key pad to answer questions in order to direct the call to the appropriate person.

ASR

ASR stands for Automatic Speech Recognition. An ASR system is similar to IVR systems, however they use voice recognition instead of a touchtone system to direct the incoming call.
Western Oregon University offers more information about automatic speech recognition systems. Informa provides information about ASR. Visit the PEPNet-Northeast website to learn more about ASR technology.

Scalable

Scalable is a term used for systems and software that can increase to accommodate more users. Many IT outsourcing companies keep company information stored on servers. As the company grows, the server and the amount of dedicated IT professionals may need to be increased.
Learn more about scalability at LINFO. InfoQ also offers details about scalability.

Escalation

Escalation, or escalation plan, is a set procedures or tasks that are put in place to deal with problems and conflicts that may occur within the business or operation. For example, you may have escalation plans for angry customers or for hardware failure.
IBM provides detailed information about on escalation. TechTarget also supplies information about escalation.

API

An API, or Application Programming Interface, is an interface that dictates how users access and use various software applications.
Discover more about APIs at Network World. Computerworld has a quick study of APIs available online.

Grid computing

Grid computing allows many networked computers access to the same computer at once. This allows IT professionals access to the problem computer from a remote station, allowing them to find the exact issues the system may be having.
Learn more about grid computing at IBM. PC Mag has information regarding grid computing technology.

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