IVR Key Terms

Communicate with key terms for IVR

It's not uncommon to find companies using some form of IVR technology in the workplace. One of the industries this technology dominates is telecommunications. However, there are other markets that use IVR. Automobile makers use it for hands-free operation, including mobile phone and satellite navigation. IVR or Interactive Voice Response lets a computer recognize a voice or keypad entry. In order to become familiar with IVR, it's important to understand these key terms.

 

IVR

IVR means Interactive Voice Response. IVR is a telephony technology that enables a computer to identify voice as well as keypad entries. Users are able to use a phone to access a database. They will then access pre-recorded options and may have to speak their information, such as saying their account number or name.
Try: Go to TechTerms to get a comprehensive definition of what IVR is and how it works.

VoIP

VoIP stands for Voice-over-Internet Protocol. VoIP is a technology that enables voice to travel over the Internet, using IP (Internet Protocol), instead of over the public switched telephone network. VoIP reduces corporate telephone costs.
Try: Go to Voxeo to understand how IVR and VoIP work together.

TTS

TTS stands for text-to-speech. TTS uses speech synthesis technology to change text into voice output. This technology is used on mobile devices, such as GPS (global positioning systems). TTS is also used with IVR.
Try: Read how Call-Center-Tech uses TTS to help improve its IVR phone systems.

VAD

VAD stands for Voice-Activated Dialers. VAD is an IVR system that hospitals and corporations are using to replace traditional switchboard operators. This IVR system is designed to cut down on caller waiting time.
Try: Pronexus has in-depth information about how IVR works, but it also discusses VAD. You will need to scroll down to the page to access the section about Voice-Activated Dialers.

IVVR

IVVR stands for Interactive Voice and Video Response. This is an IVR technology that includes video.
Try: Apex Video explains how IVVR integrates Voice IVR with sophisticated abilities that are found in 3G and SIP phones.

SIP

SIP stands for Session Initiation Protocol. This signaling protocol is used for delivering multimedia sessions, such as gaming, voice, and video, over the Internet. IVR, as well as other technologies, such as video conferencing, streaming multimedia, and instant messaging, take advantage of SIP.
Try: Go to Promero to learn how its scalable IVR product works with Cisco’s SIP gateways.

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