Making the Most of a Philippines Call Center

Know what quality and services to expect from a Philippines call center

With business outsourcing growing fast, the Philippine call centers are experiencing major expansions. U.S. companies continue to increase their call center usage in the Philippines for centralized customer support. The increase of the call center industry in the Philippines is one of the strongest contributors to the country’s economic growth.

Good wages and a modern workplace make it easy for a Philippine call center to attract qualified employees. Manila, Cebu and Baguio are the main locations for Filipino call centers, but Filipino business leaders hope to open centers in more remote areas of the country to improve employment deficits. Making the most of a Philippines call center requires knowledge of a few items:

1. The call center industry in the Philippines is user-friendly because of knowledge of America.

2. Studies show call centers in the Philippines employ high quality people.

3. Many options exist for service in Philippine call centers.

Call centers in the Philippines easily integrate with U.S. ERP systems

Philippine call centers are at a definite advantage with their educated employees and Westernized technology. The Philippines also model their accounting system after general accounting practices in the U.S. The similarities in these systems facilitate integration of offshore systems with U.S. enterprise resource planning (ERP) systems and customers.

Streamline costs by using call center companies in the Philippines

A study revealed that Filipinos are low-cost employees. Their early education in English decreases the time needed for their training sessions, which decreases investment. In addition, many employees are highly skilled information technology specialists, who require less pay than Americans do. When looking at Filipinos in general, researchers found that Filipinos maintain their health (reduction in sick days), are loyal employees (less hiring and training) and possess strong language skills (ease of working with Americans).

Call center, Philippines style, offers a variety of electronic services

Philippine call centers provide outsourcing services with phone, fax, email, chat and web collaboration capabilities. They field incoming requests for management solutions and customer care issues, and they reach out and initiate contact with clients depending on a company's request. Essentially, they operate on any electronic level to fulfill business processes to the client's specifications.

• Before you research and explore a Filipino call center, know what you want - the more details you have, the more accurate feedback you'll receive on service.

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