Phone Etiquette Education and Training
Make a great impression on the telephone with phone etiquette training
Phone etiquette can make or break a business relationship, since what you say and the way you say it make a lasting impression on the person at the other end of the call. Proper phone manners, whether on a wireless phone or landline, are a vital part of call center training. These employees must interact daily with hundreds of customers who call in, and who are often disgruntled.Phone etiquette education and training can maximize your business bottom line, helping your employees to retain customers who may have been calling to end their business relationship with your company, and helping them to smoothly explore additional opportunities when in a phone sale situation. Consider the following avenue to obtain phone etiquette education and training:
1. Hire a phone etiquette trainer to teach your employees proper business phone etiquette.
2. Save money by buying a telephone etiquette training program that can be reviewed in-house and shared with others.
3. Take advantage of Internet articles that cover phone etiquette education and training and train phone users at no cost to your business.
Hire a phone etiquette trainer to provide customer service training to your employees
Hiring a phone etiquette trainer is perhaps the most expensive option when it comes to teaching the right and wrong way to handle telephone conversations in the world of business. It is, however, your best chance to learn face-to-face from subject matter experts, and get the opportunity to ask questions and even customize the etiquette training to suit your specific business.
Try: The Phone Coach offers phone skills training via phone or in person. Phone Pro offers courses covering communication skills, customer service and phone etiquette training online and on site.
Purchase a phone etiquette education and training program to share with your employees
Software training programs cost less than hiring a professional trainer and allow you to share the courses with other employees at their own pace. With a CD-Rom or online interactive training course, your employees can learn from their laptops without losing productivity.
Try: Velsoft's "Customer Service: Critical Elements of Customer Service" training program thoroughly covers telephone techniques and phone communications. Hallogram Publishing sells a CD-Rom entitled "Telephone Etiquette Training Course."
Find online articles to provide phone etiquette training tips
Online articles are a great source of phone etiquette education and training when you are not looking to include money in the budget for formal training. The Internet is full of articles that discuss the topic of telephone manners in the workplace.
Try: CalState Fullerton Information Technology provides tips for handling all sorts of business conversations, whether your job is to close a sale or needs to transfer the call. Buzzle's article provides great phone etiquette tips for call center employees.
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