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Daniel Kehrer

Guide to Sales Compensation Plans that Work

Good sales management helps you sell more; keep your best people

By Daniel Kehrer, Editor, Business.com & Work.com

A great sales team – and the right compensation plan to keep sales people motivated – is critical to helping a business grow and prosper. What's more, competition for top sales people is intense, and having a well-designed sales management program to attract and keep sales talent can spell the difference between success and failure.

There are many sales management variables to consider and the best mix will differ from business to business, and industry to industry. Typically, a well-structured sales compensation package includes:
  1. A base salary
  2. Commission – either a percentage of the gross sale or based on profit margin
  3. Sales bonuses for reaching established goals or milestones.
An increasingly popular choice is an on-demand (web-based) sales compensation management solution that integrates with Salesforce.com and other CRM systems — something that goes well beyond simply calculating commissions and bonuses.

Business.com's "What Works for Business" blog is a great way to keep up with the latest solutions, trends and strategies for small and medium business — including How to Fix a Sales Compensation Plan.  

Action Steps
The best contacts and resources to help you get it done


Go with experience in on-demand sales management

Centive, founded in 1997, has received numerous industry awards for its sales management prowess and tech innovation.
I recommend: Compel is an online sales compensation management system developed by Centive. It's become a top web-based choice among small and mid-sized businesses and features a Compensation Plan Builder that lets you build, test model and release a compensation plan via a structured process that requires no internal IT resources. Special dashboards display real time data, and it can be fully integrated with Salesforce.com and other customer relationship management solutions. Check out one of the Compel webinars to see how it works or take an online product tour.  Check out the case studies before you sign on.

An affordable web-based solution for small business

Dump that spreadsheet and go high-tech. Tap a total internet solution that can help you design and implement a new plan, change or update a plan, manage a plan - in short, do what's necessary to assure your approach is the best it can be.
I recommend: Xactly Corporation offers affordable, state-of-the-art, on-demand sales compensation solutions.

Get software to do it for you

Software designed specifically to help you calculate and track commissions and bonuses can be a big time saver for a small business.
I recommend: QCommission is sales compensation software that integrates easily with QuickBooks or can be used independently.

Call in the consulting cavalry

Fast growing companies may need specialized consulting help to create a successful sales compensation plan.
I recommend: Compensation Resources, Inc. creates programs to attract, retain and reward outstanding sales talent.

Check out what other small businesses are doing

eVenturing.org has compiled a bundle of tools on creating effective sales compensation plans, including examples of actual sales compensation plans that illustrate key elements such as plan objectives, sales quotas and compensation formulas.
I recommend: You find it at eVenturing.org.

Tips & Tactics
Helpful advice for making the most of this Guide

  • If you have different types of sales jobs, create a unique compensation plan for each.
  • Avoid annuity type compensation that continues to pay commissions for no additional work on the sales person's part.
  • Reward sales results, not just effort.
  • Establish quotas that you think 70 percent of sales people can make.
  • Monitor your program continuously to make sure it's working and there are no abuses.
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Recommended Solution Providers

Compensation Master
Software to design and analyze sales force compensation plans.

Dave Kahle: Sales Compensation
Covers sales compensation resources including advice and a kit product.

Salary.com: CompPlanner
Provides compensation market studies, salary wizards and valuation reports.

BLR: Compensation
Provides salary survey data, wizards, downloadable tools and survey reports.

Culpepper and Associates
Compensation data in web-based or Excel formats.

Compensation Resources
Services include performance management and customized sales compensation plans.

World at Work
Conferences and online training for compensation planning.

Abbot Langer: Compensation in Sales
Survey report on salary ranges, bonuses/commissions and total compensations.

Xactly: Sales Compensation Applications
Delivers on-demand sales compensation applications.

QCommission: Payment Software
Software that helps companies pay commissions accurately.

Compensation Resources: Consulting
Develops effective compensation plans, incentive compensation plans, and performance management plans.

eVenturing: Crafting a Sales Compensation Plan
Offers advice to help companies create their own sales compensation plan.

Best Sites to Learn More

Inc.com: Compensation
Collection of checklists, benchmarks, and advice.

BNet: Incentives and Compensation
Collection of white papers on incentives and compensation.

HR Guide: Compensation
Articles on methods and practices of compensation.

NFIB: Compensation
Articles, tools and tips on compensation.

AllBusiness.com: Salespeople
Articles on compensation and benefits for sales.

Dept. of Labor: National Compensation Survey
Provides measures of occupational earnings; compensation cost trends, benefit incidence and plan provisions.



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