Guides & Articles on Phone Systems
Business Phones
Connect your business to more sales with the right business phones
The back end of business telephone systems -- the hardware and software that runs office telephones -- really matters. But it's the handset and base, the actual physical apparatus of office phones, that can either help or hurt your actual business. Buying business phones can be complex, so knowing the key points helps when buying business telephones.Covered in this guide to...
Buying and Using a Business Phone System for 10+ Phones
Choosing a business phone system for your growing small business or satellite office
Cutting costs is a great business practice -- until it actually costs you money in the end. That's the principal risk with a small business phone system: Buy too little, and expansion is pricey or just plain impossible.Spend too much on a small business phone system, and you waste money if your employees don't really use all the cutting-edge features. (They won't.) A...
CTI Services
CTI call center software gives your agents full access to a customer's history as soon as they pick up the phone
Computer telephony integration (CTI) is a technology that marries the computer with the telephone in a call center. Thanks to CTI call center software solutions, a customer history pop-up screen appears on an employee’s computer as soon as a customer call comes in, giving the employee complete insight into the customer’s history and data. CTI solutions allow customer...
Computer Telephony Hardware
Computer telephony integration products transform your computers into sophisticated telecommunications equipment
Computer telephony integration equipment, or CTI equipment, adds real value to your computer network. By leveraging your existing hardware, your network becomes a sophisticated PBX telecommunications system. Hardware for CTI needn't be expensive and is easy to find. In fact, if you replace your entire phone system with telephony hardware, you often reduce your infrastructure...
Computer Telephony Software
Transform your computer with computer telephony integration (CTI) software concepts
Computer telephony software transforms most modern computers into powerful telecommunications tools by integrating functions like memorized phone lists, voicemail and even video to your computer. Computer telephony software is diverse and sophisticated. Computer telephony interfaces can be as simple as onscreen dialers or CTI computers, which fully interface with a business'...
Conference Phones
Find business conference phones with the features you need at a price you can afford
Reliable phone conference equipment is vital to provide clear communication effectively in business, and is essential to build good working relationships, maintain current clients and to gain new customers. Sellers of conference phones can provide conferencing phones with the features you need for your business. Suppliers of conference phones should offer conference telephones in...
Conferencing Equipment and Supplies
Find the right conferencing equipment for your small business
Technology facilitates easier ways to work together and communicate much more effectively. Have regular meetings easily through conference calls. Stay in contact with traveling employees or those that work from home using audio conferencing equipment. Get conferencing equipment to allow multiple people to take part in a phone conversation at once on a single phone....
Enterprise Cabling Installation
Provide advantages and opportunities for your business with enterprise cable installation
Effective enterprise cabling installation assists a business in planning not only for its present but for its future communication needs. Enterprise cabling solutions provide excellent opportunities for a business that plans for the advances in communication before they happen. While no person or company is clairvoyant, enterprise cabling installation, done correctly, allows...
IP Network Service Providers
Find the free or low-cost IP network service providers that are right for your business
Technically, a free Internet Phone (IP) network service provider (NSP) isn't always free because these Internet Phone services require a high-speed Internet connection and, in many cases, additional handphone converter equipment. However, when compared to traditional landline phone services, an Internet protocol phone may save your business costs, especially if you make a...
IP Phone Service
Part of an emerging technology that's changing world telephony, some call mobile IP phone products "smartphones"
To the naked eye, a Voice over Internet Protocol (VoIP) phone resembles any other telephone or cell phone product. However, it's actually a phone product that allow users to place voice phone calls over a computer's Internet network instead of a standard telephone network; thus, the term "IP Phone," or Internet Protocol Phone.Variations of mobile VoIP Phone...
IP Telephony Software
IP telephony software programs provide cost effective business communication solutions
IP telephony software programs enable businesses to make telephone calls through the Internet, saving money and creating convenient communication solutions. IP telephony is an emerging trend that can change the way businesses communicate in the future. However, in order to have telephone conversations through the Internet, businesses must install IP telephony software programs....
Private Branch Exchange (PBX) Phone Systems
Improve customer satisfaction and productivity with a powerful communication tool
First impressions count, and they're often formed when customers place a call to your business. Do they get a busy signal? Does the phone ring and ring without being picked up? If so, you could be losing their business before you even have a chance to pitch your products or services. To avoid such phone faux pas, consider investing in a critical business communications tool...
Private Branch eXchange (PBX) Information Resources
Locate private branch eXchange (PBX) information resources for your internal phone system
Locate private branch eXchange (PBX) information resources to find a telephone system to use within your company to make free desk to desk calling, and to keep one central line into your organization. A common external phone line gives your customers one point of contact with your organization while keeping your costs down to make phone calls internally.Use your PBX reference to...
Softswitch Technology
Switch to the new generation of networks with softswitch systems
Softswitch systems replace the traditional circuit switch with a softswitch, which combines generic hardware with open-standard hardware. The networks that use softswitch technology belong to a group known as next generation networks (NGNs). Softswitch technologies separate the call processing from the physical switching handled by media gateways (MGs), which allows a common...
Telecommunications Networking Consultants
Telecommunications consultants provide cost-effective services to plan, build and manage your business communication needs
Telecom networking consultants help clients get the most out of their communication systems by strategically assessing information systems, products and services in mission critical applications. With vast experience, technology skills and network expertise, telephone networking consultants deliver voice and data network solutions to meet all of your business communications needs....
Telecommunications Speech Recognition
Take your customer service to a new level by adding telephone voice recognition
The days of pressing 0 to speak to an operator are over. Speech recognition telephone services are the hottest thing around, no matter what industry you're in, so it's imperative that you know about the software and what it can mean for your business. Whether you want to streamline customer service procedures or just give callers a new way to interact with your...
Telephone Adapters
Stay in touch with right the telephone adapter
Phone adapters are necessary for a number of business and home purposes. Many small businesses with few telephone operating personnel find that on-hold adapter solutions are vital for transforming a regular phone into a customer-retention tool when multiple customers are on the line.Telephone adapters also are useful for travel, or if you want to make calls through your computer,...
Telephone Networking Equipment and Supplies
Telephone networking equipment and supplies can help improve company communication
The equipment for telephone networking is literally the backbone of a successful customer service-centered business. Whether your business is staffed with hundreds of agents or only 10 agents, the equipment used for telephone networking is what can make your company stand out as a big player.The telephone networking equipment and supplies businesses you choose depends on...
Telephone Networking Hardware
Demystify phone networking equipment to fill business needs
Telephone hardware is no longer just handsets purchased from your local exchange provider. Options abound for telephone networking hardware, accessories and providers of phone networking equipment.Information about phone networking equipment can be confusing. As a business owner, you need key details on telephone hardware and phone networking accessories in order to make...
Telephone Systems Software
Find the right software for phone systems -- you'll rely on it heavily
Installing business phone systems software can be a nightmare, even for a small or home-based business. You'll have to rely on strong in-house tech support or easily-accessible customer service no matter where you purchase business phone systems software and hardware. Your best bet may even be to purchase hardware specifically made to go along with your software, making it...
Virtual PBX
Get cutting-edge business phone features with no hardware with virtual private branch exchange
The basics of private branch exchange (PBX) are clear to anyone who has ever called a doctor's office: You get a receptionist, a recording, or a chance to search for your contact by name, and perhaps leave a voicemail.While not complex nor tremendously expensive, a virtual PBX system is hardware and virtual PBX software that must be bought, installed, serviced and,...
VoIP Solutions
Use the power of the Internet to take advantage of VoIP business solutions
The perfect telecommunications solution for your company is sitting right on your desk. A computer with a broadband Internet connection can be used to set up IP telephony business solutions, enabling you to make telephone calls anywhere in the world at a fraction of the cost of using a conventional telephone carrier.More and more companies have adapted Voice over Internet...
VoIP for Small Business
Why VoIP? Inside info on VoIP, finding a VoIP provider, VoIP phones and VoIP services
"Voice over Internet Protocol" or VoIP is technology that lets you make and receive phone calls via the Internet. VoIP began as a curiosity not so long ago but has moved mainstream in a big way with small business. Some businesses are dumping conventional phones in favor of VoIP, and startups are selecting VoIP from the get-go. VoIP is gaining popularity among small business...
Wireless Headsets
Stay connected without being connected with a wireless headset
In today’s frantic, multitasking world, we want to do it all -- without being tethered to a wire. Luckily, technology has answered our call with a vast selection of wireless headsets.Whether working at the computer, answering calls in the office or talking on a cell phone, wireless headsets provide you with a hands-free, wire-free alternative to standard telephones,...
Wireless Intercoms
Improve workplace communication and security with commercial wireless intercoms
Regardless of your workplace environment, commercial wireless intercoms can prove to be an important method of communication between you and your employees at any given time. Home offices, small office environments, large offices, manufacturing settings or construction sites can all benefit from the convenience and versatility offered by wireless intercoms. No wires mean a quick,...
