Third Party Verification Services Education and Training

Learn more about third party employment verification

Third party verification (TPV) is the process of confirming requests from customers. This is done through an independent party that takes the request of a customer and, with a three-way phone call, provides identification information to confirm the addition or change to an order. Third party telephone verification is vital to many businesses, because it allows customers to change their account options or order additional products and services from a company with little effort.

Any business that takes personal or financial information from customers over the phone should have third party verification services. This helps to reduce chargebacks and stands as a record for billing disputes. Those who work for business verification services can find third party verification services education and training through:

1. Third party verification companies that train their own employees.

2. Online training through courses, webinars and tutorials.

3. Industry events that offer educational seminars and workshops.

 

Learn how to use TPV from a third party verification provider

If you want to work for a third party verification services company, you can get training directly from a verification company. The service can teach you how to use phone recording technology, how to call into the third party services, and skills for working with customers over the phone.
Try: BSG provides small group training where qualified professionals teach employees to use its VoiceLog TPV system. Calibrus provides third party verification training for its employees, in addition to instructions on using IVR and call recording techniques and equipment.

Explore online training for 3rd party verification services

You can use a company's online training tools when learning to implement third party verification services in your business. These tools range from webcasts to software. Most training solutions can be accessed at any time, and are an inexpensive way for individuals to learn about third party verification.
Try: Blessed Hope Communications offers a tutorial that outlines the process of completing a TPV call. The steps could apply to just about any company. In fact, TPV is required for all business conducted over the phone in California. Versadial offers a software solution that trains employees on third party verification techniques.

Understand federal and state regulations for third party verification services

Third party verification services are regulated by the Federal Communication Commission (FCC) and state public utility commissions. These organizations set guidelines for TPV services to protect consumers. Some regulations pertain to customer carrier changes verification, TPV systems maintenance, and mandatory record keeping.
Try: The FCC provides a rundown of the regulations for TPV services, including information on mandatory record keeping for two years or more. State governments, such as the Pennsylvania Public Utility Commission, may also have similar regulations for TPV services.

 

• Many TPV services are set up to allow employees to work from home, which may require additional equipment and training.

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