A help desk troubleshoots technical problems in a business. An internal help desk is a division within a business, and may consist of one person or many. Many small and mid-sized companies choose to outsource help desk solutions, but researching the pricing and costs of trouble ticket software may be advantageous.
Through trouble ticketing software, a customer’s technical issue is reported, detailed, and then tracked throughout the process by a single reference point, such as an issued number. Quality trouble ticket tracking software that fulfills the specific needs of a business’s help desk is essential to the efficiency of a business and will have a direct impact on the efficiency of an entire business. When shopping around for a trouble ticket system, it is important to look for these qualities:
1. Trouble ticket management software that has various options for upgrades will be a more valuable investment.
2. Try to find trouble ticket software that provides free trials so that its value to the help desk can be positively determined before purchasing.
3. Determine what your business’s priorities are, so that extra money is not wasted on trouble ticket software tools that will go unused.
Try a free web based trouble ticket tracking toolFree trouble ticket software can be a feasible solution for small business start-ups with little capital, and with a minimal need for trouble ticket management. With most, there is a limit on the number of tickets that can be open at once, but since it is web-based, there is no need for server space and it can be accessed from any browser.
Consider mid-range trouble ticket applicationsTrouble ticket software that is aimed at small to mid-sized businesses have more features, are more user-friendly, and are more efficient in tracking issues than free web-based solutions. A business can expect to spend as little as $1,000 or up to $5,000 for mid-range trouble ticketing software, depending on desired tools.
Invest big bucks in quality professional trouble ticketing systemsThe highest quality trouble ticket software can cost up to $20,000, but will provide the best help desk services by including every available tool currently on the market. These tools take up a lot of server space and have no limit on the amount of ticket tracking that is done, so it is an ideal solution for large businesses, highly technical businesses or outsourcing help desk companies.
- Don't overlook potential hidden pricing and costs of trouble ticket software, such as annual licensing, maintenance or training fees.