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Businesses must carefully balance confidentiality and employee monitoring when striving for the best results in customer service and company security. Many companies walk a tightrope between the two, as poor customer service costs the company clients and potential income while heavy-handed monitoring procedures may impact employee morale and even risk infringement of employee rights.
Most businesses record transactions between employees and customers in one form or another. Simple monitoring includes register checks and backups of receipts. More advanced techniques, such as filming areas of interaction or recording employee work on workplace computers are commonly employed in ... more