In these days where everyone is constantly connected, a business telephone policy is a very important thing to have. It helps you restrict employee phone usage during work hours so that your employees have more time to get their work done.
Strict -- but fair -- comes into play because you don't want your employees gabbing on the phone all day, but you don't want them to quit en masse either. It's best to provide a little leniency for emergency situations and quick check-ins with the family. Three things that can help you develop an appropriate employee telephone usage policy are:
1. Taking a look at some existing employee phone usage policies;
2. Determining how to discipline employees that violate the policies;
3. Considering purchasing phone use monitoring software, if needed.
Look at some examples of employee policy for telephone usageIf you've never written a telephone use policy before, you may not know either what it should contain or how to put it into words. Looking at examples that other business owners have in place can give you a good head start. Don't copy one word for word. You need to think about exactly how you want to apply the policy to your individual company.
University of Wisconsin Madison's comprehensive policy and Willamette University's workplace cell phone usage agreement. Both are extensive and detailed, which is what makes them work. They are not open to multiple interpretations.