Effective problem solving, or the lack thereof, is one issue many organizations face. Individuals who lack training in problem-solving skills may resolve issues using a quick-fix approach while the underlying causes continue to exist and fester within the organization, resulting in continued inefficiency, loss of profits or declining employee morale. Training staff in various problem-solving techniques such as critical thinking, root cause analysis and brainstorming can benefit the organization as a whole.
Critical thinkingCritical thinking involves the ability to gather information, determine its validity and relevancy to the issue at hand, develop a conclusion and solution(s) for the issue, and implement a strategy to bring resolution to the issue. Situations in which critical-thinking skills are crucial include problem-solving, decision-making and improving efficiency in operations.
Analytical troubleshootingAnalytical troubleshooting is a problem-solving method beneficial for manufacturing and processing organizations because it allows improvement in operations and efficiency. Elements of analytical troubleshooting include identifying and prioritizing problems, determining if the fix to the problem is feasible (or warranted, depending on the situation) and taking measures to ensure the problem does not reoccur.
Conflict Research Consortium for further information regarding analytical problem-solving.