High-speed DSL (HDSL) education and training offers information to high-speed DSL providers that they can use on a daily basis. High-speed DSL companies use this training to educate installers, maintenance workers and customer service specialists. Providing this education to all types of employees ensures that the customer service specialist can correctly inform the customer about what the service employees need to do to install or repair the customer's high-speed DSL service.
There are three ways to receive high-speed DSL (HDSL) education and training. Many of the basic HDSL installation and repair techniques are available online for employees to review. Educational books are also available for companies to keep on hand in case they are needed. Online courses are also available to companies that want to provide a more formal type of education for employees.
1. Educate employees about HDSL basics with tools from the Internet.
2. Locate HDSL educational books meant for HDSL providers.
3. Find online courses for employees of HDSL carriers.
Learn the basics of HDSL from the InternetThe basics of HDSL are available online for free. This information provides a basic knowledge of the way DSL works as well as information about installing and maintaining the high-speed data line. This information will give your employees an overview of DSL.
Purchase DSL educational books created for HDSL providersEducational books are available in paper copies or online as ebooks. These books are great for employees with good comprehension skills who can put what they read into action with little to no supervision. Use these books and ebooks as many times as your company or employees need them.
Enroll in online HDSL coursesHDSL online courses provide an outlined course that either gives a basic overview of high-speed DSL or that concentrates on a specific DSL knowledge base. Select the appropriate course depending on your employee's needs and time availability. Online courses are designed to teach one user at a time.
- High-speed DSL equipment training is sometimes provided by the manufacturers of the HDSL equipment. Contact the manufacturer to see if they provide training for their customers.