Business to Business Ecommerce

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Tips & Advice to help you make your decision on Business to Business Ecommerce

Does your business focus on products and services that help other companies thrive? Do you use the Internet to reach your clients and make sure that they have all of the services that they need? If your company works in the business-to-business industry, then you might need B2B ecommerce software that can improve your efficiency and client satisfaction.

When exploring the various B2B ecommerce software options, you will likely find that there are numerous programs that could offer your company certain benefits. Exploring the range of options provided by these companies could help you choose software that gives your company the greatest number of advantages. Business.com provides the links on the left to help you learn more about your software options so that you can make an educated decision.

The B2B software that you find might offer a variety of features, including warehouse management, online customer service satisfaction, and order fulfillment assistance. Most of these programs have been designed to give users greater control over their businesses. By using them, you should be able to improve your company's efficiency and make sure that your clients receive the products and services that they need. Follow the links on the left to learn more about these programs.

Business-to-Business (B2B) Marketing

Business-to-business (B2B) marketing encompasses a wide range of tactics designed primarily to drive sales and grow your business. The goals most often cited for B2B marketing efforts include:

Educating and building relationships with your prospects and customers
Supporting your brand/building your image
Generating sales leads

Internet marketing

Online marketing is exploding. There's a vast array of approaches, including e-mail and e-newsletters, Web-based advertising, Webcasts/Webinars, podcasts, blogs and, of course, your own Web site. E-mail marketing companies offer templates and tools to get you started, as well as the ability to track open rates, click-throughs and other stats.
Try: GoDaddy.com offers a feature called WebSite Tonight, where you can create your own Web site in a matter of hours. Constant Contact provides do-it-yourself e-mail marketing solutions like e-newsletters and postcards. Blogger is a free blog builder that can have you up and blogging in minutes. Download free FeedForAll software to produce your own podcasts. Podcasting Tools features everything you need to know about Podcasting. For more information, go to MarketingSherpa, which offers dozens of case studies, ideas and marketing tips.

Search engine marketing

Search engine marketing (SEM) is a set of methods designed to increase the visibility of your Web site in search engine results pages, such as Google. Search engine optimization (SEO) is the process of improving search rankings, while search engine advertising is paying the search engine company for high rankings - also known as pay-per-click (PPC) advertising.
Try: The SEOmoz features free SEO tools and resources to maximize your search rankings. Keyword Tracker is a free keyword ranking tool you can use to track data historically to view keyword placement trends. The SEO Directory is just that, a directory of search engine optimization companies. PayPerClickSearchEngines.com reviews over 500 PPC search engines. Search Engine Watch is a Web site that provides tips, newsletters and blogs pertaining to SEM.

Custom publishing/direct marketing

Direct mail is still one of the most used and effective B2B mediums. Direct marketing includes business letters, newsletters, invitations, postcards, brochures, flyers, etc.
Try: BtoBOnline is a website and magazine with extensive resources and direct marketing tools. Vertical Response is a "self-service" direct marketing company, where you can design, produce and send direct mail right online. To find and work with direct marketing specialists, start with Business.com's directory of direct marketing resources.

Event marketing/trade shows

Special events, seminars and trade shows provide excellent opportunities for B2B marketing and lead generation. Given the potential expense of exhibiting at trade shows or executing events, your objectives should be carefully evaluated. "Tele-seminars" or "Webinars" can be more efficient tools for reaching your prospects.
Try: WebEx and RainDance are among the companies that provide online meetings, web conferencing or video conferencing. Great Teleseminars provides teleconferencing services, while Audio Acrobat helps you create audio and video for your website, podcast or teleconference. TSSN.com bills itself as the ultimate trade show resource. Tradeshow Week is the industry bible.

Print and sales collateral

Advertising in print is a more traditional B2B marketing method, and is still effective despite being overshadowed - at least in media buzz -- by online marketing. Sales collateral includes other sales and marketing materials such as postcards, brochures, catalogs, one-sheets or press kits.
Try: Modern Postcard and Vista Print let you plan and design postcards or brochures, step-by-step, all online. You can use your own images or their templates. For design help with your print materials, Freelance Designers is an international, online directory of graphic designers and creative professionals.

When sending e-mail, keep your subject line brief. Avoid the word "free" as it may trigger spam filters.
Include a "forward to a friend" button on your e-mails and e-mail newsletters.
Keep your file size and attachments under 4 megabytes (MB) and make sure your pages load quickly.
Give your e-mail recipients the opportunity to opt-out of future e-mailings.
Set up an auto-responder in your e-mail, so anyone who inquires gets an immediate response from you. (Most e-mail software programs include this feature)