Access: Where entry is gained into a circuit or network.
Application Infrastructure: Software program(s) that deliver business applications.
B2B Web Services: A combination of IT services deployed in some combination of cloud and enterprise intranet platforms that appears to users as a single integrated package.
Best Practices: Methods and means most likely to achieve a desired goal with the most benefit.
Beta Testing: Trial run of a new system or application under actual usage conditions; the assumption is this is not the final version, but close enough to put to work. Usually a group of "beta testers" put the system through its paces to detect and correct any problems or issues before releasing for general use.
Big Data: High-volume, high-capacity, and high-variety data assemblage that requires sorting and processing to yield meaningful information pertinent to specific user questions and needs.
Content Management Systems: Provides for collaborative workflows throughout an IT network.
Change Management: Activities that help transition individuals, teams and organizations to follow new procedures and implement new technologies.
Data Warehouse: Collection of data or the location where data reside.
IT Service Management: Used by consultants as a catchword to mean they manage networks from the customer's perspective.
Key Performance Indicator (KPI): Quantifiable and measureable goals and objectives agreed upon between the client and the IT consultant subsequently used to assess both the success of the project and the performance of the consultant.
Letter of Understanding (LOU): A formal, written document provided by the IT consultant presenting its view of the scope of the project, key milestones, and what services will be provided and at what cost. This serves as a kind of checkpoint to ensure there is a complete understanding on the part of both the client and the consultant before signing a binding contract.
Platform: A system's underlying hardware and/or; the platform defines a standard around which software can be developed and hardware added. For example, a Windows 7 Professional platform would require software and devices capable of working with that operating system.
Scope Creep: Signing up for more than you thought. The client thinks the IT consultant should write the documentation that goes with a new system implementation, but the consultant hadn't considered this part of the project. Scope creep is often the result of an unclear RFP or an emphasis on the low-cost bidder without understanding what is missing from the bid. Scope creep is easily avoidable with an RFP that details exactly what is expected of the IT consultant on a given project.
Storage Area Network: Employs multiple, networked servers to increase data storage capacity.