Can business owners really face lawsuits for not ensuring that they have ADA compliant kiosks? Alarmingly, the answer is: yes, they can. All business owners who use self-service, ticketing, vending, product promotion, employment and other types of kiosks are subject to the laws outlined in the Americans with Disabilities Act (ADA).
ADA requires, among other things, that kiosks are easily accessible and usable by individuals with disabilities or physical challenges. To do this, businesses should verify kiosk ADA compliance by ensuring that equipment includes disabled-access features and is positioned so that it can be easily reached by individuals with disabilities or physical challenges. Therefore, avoid placing your kiosks in tight corners or other hard-to-reach places. Additional steps business owners can take to ensure ADA compliance for kiosks include:
1. Check out your current kiosks.
2. Stay current on ADA requirements.
3. Find ADA compliant kiosk providers.
Find out if you currently have an ADA kioskAs a result of strict ADA requirements, many vendors only sell kiosks that are ADA compliant. Before you rush out to purchase new ADA compliant kiosks, be sure to talk to your vendor about your current system. It may already be ADA compliant or you may be able to inexpensively customize your current kiosk by purchasing ADA kiosk parts.
Stay informed on requirements for ADA compliance for kiosksLaws are ever-changing. Therefore, it's important that you stay current on all regulations pertaining to ADA compliant kiosks. To avoid being sued, be sure to promptly switch out your equipment as required.
Purchase ADA compliant kiosksBefore making a purchase, be sure to ask if the vendor sells ADA compliant kiosks. It's also a good idea to inquire about options available for visual or hearing impaired kiosks. You may save money by purchasing used ADA compliant kiosks.
- After you have purchased new kiosks or confirmed that you currently have ADA compliant kiosks, it's a good idea to develop a kiosk maintenance schedule. Implementing a kiosk auditing schedule will help you not only ensure that your equipment is functioning properly, but also remind you to check in with vendors and read up on any new ADA legislation.