In offices across the country, employers and employees work together each day trying to do what is best for the company. The problem is, however, effective communication between the two is not always a priority.
As the owner of a small business, do you know how to effectively communicate with your staff on the most important details down to the small ones?
Dealing Directly with Employees
One of the key components to running a successful company is making sure your employees understand your business strategy and mission statement. In the event they don't, it is very easy for them to convey the wrong message and/or actions towards your customers. If that happens, not only are customers impacted, but your employees' level of commitment and trust can be badly shaken.
Now let's stop for a second and point out that effective management does not translate into micromanaging, which in turn, can lead to as many if not more problems than not being an effective communicator.
So, what are some ways to effectively communicate to your employees what you want from them? Among the options are:
- Properly communicating with your staff. It really is not that hard to sit down either as a team or one-on-one and indicate what you want out of your employees on a consistent basis;
- Point out the good and the bad. While employers are often quick to point out when something goes wrong, they also need to highlight some of the accomplishments. While employees are expected to do their jobs in a consistent and professional manner, noting some of their achievements from time to time is perfectly fine;
- Keep communication lines open. Even though many employers say they have an "open door policy" for their employees, in many cases is not true. Keep the door open so that employees can come in and discuss issues whenever needed. That option certainly beats letting problems fester because an employee didn't feel they could come in and discuss it;
- Improve your response time. Too many employers tell an employee they will get back to them regarding an issue, but that promise oftentimes gets set aside. If an employee comes to you with a question and/or issue, deal with it sooner rather than later.
As an employer, review your communication efforts with employees and determine what is and isn't working, how you can fix things, and going forward, how you will better the situation.
In a day and age where employees have concerns regarding their job security due to a shaky economy, employers need to make sure effective communication is the norm, not the alternative.
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