Small businesses need the same features in their business phone systems as big businesses do, and in many cases they need more flexibility in order to provide optimal customer service. The good news is that the evolution of phone services in the past few years has made business phone systems far more flexible and scalable than older systems, so that small business owners don't have to give up features for the sake of affordability.
VoIP Services and Scalability
Voice Over Internet Protocol (VoIP) systems have been nothing short of revolutionary in offering small businesses phone features and affordability. Because these systems are internet-based, scalability is almost a non-issue. With traditional business phone systems, scaling the system up or down required installing or removing cables and reconfiguring servers and PBX boxes. With VoIP business phone systems, adding and subtracting users can be instantaneous and can often be taken care of using an internet-connected computer or even a smartphone or tablet in some cases.
Cloud Technology and Price
Phone services based on cloud technology give small businesses the same phone features as Fortune 500 companies at very affordable rates. Cloud-based business phone services are subscription-based and do not require a large capital investment in infrastructure. What's more, they are easy to scale up or down, and they offer fixed pricing on great features like:
- Unlimited long distance
- Toll-free numbers
- Conference calling
- Virtual fax
Why Flexibility Is Necessary in Small Business Phone Systems
Flexibility is a characteristic that small businesses can use to their advantage. You've heard the old adage, "You can't turn the Titanic around in a day," and small businesses are an apt analogy because of their ability to respond more quickly and nimbly to client needs. But in order to have that flexibility, small businesses must have a communications system that can be quickly adapted to their changing needs. With VoIP and cloud-based small business phone services, this is no longer a wish, but reality.
Small Businesses Don't Have to Sacrifice Features
Phone systems geared to small businesses offer extensive menus of features for around $30 per month per user. And should your small business grow into a medium or large business, cost per user drops. Unlimited extensions, setup and management by smartphone, toll-free and vanity numbers, and other great features with no activation costs, plus 24/7/365 customer service all translate into powerful phone systems that even the smallest businesses can afford.
Phone Systems that Showcase Personal Service
With today's small business phone systems, small businesses can offer their customers and clients a level of personalized service that was difficult to imagine in the days of wired PBX switchboards. Is your marketing chief on the way to a client meeting? She can still take calls on her Android, or route them in priority order to other staff members. Do clients need to speak with a programmer over the weekend? His calls can be routed to his iPhone so that he won't miss any of them.
In short, today's small business phone systems let small businesses highlight their great personal service while enjoying the convenience of the kind of phone features that used to be limited to the big players.