While more and more business gets done these days through email and other electronic transmissions, there is still the important need of a quality phone system for one's business.
When all is said and done, the telephone oftentimes proves the best way for a business to reach customers and partners during business hours, whether that is an actual conversation or leaving a message for them.
With that being the case, it is important for businesses both large and small to have a quality phone system in place to handle the load of communications. Wrongly routed calls, disconnected calls, too much automation and more can lead your customers and partners to wonder if you really have your act together, potentially leading to lost revenue and faith in your abilities.
What Do I Look for in a Phone System?
While not entirely gone, many businesses have replaced the old switchboard settings where a client or partner would call in, be rerouted from a main switchboard, and then reach their desired destination.
Nowadays, cell phones, Blackberry's and more are commonplace in work environments, but that doesn't mean the old phone on the employee's desk is gone.
If your business is in need of a single or multi-line phone system, there are several factors to take into consideration. They include:
- Matching up the equipment with other similar items you may already have or will need soon like headsets, voice mail, conferencing tools and more;
- Shopping around for a number of quotes so that you get a variety of options on both product and price;
- Looking long-term with your phone needs. While equipment will likely change over time, you do not want to be replacing it year after year. Find phone equipment that comes with a good reputation and can serve you and your employees for some time to come. Look into which items could likely need replacing or additional purchasing over time;
- Determining the size requirements of your office. While you may be at a set number of employees right now, your company could grow down the road. It may be wise to buy a few extra phones now at a set rate as opposed to buying them time and time again and likely seeing the price go up;
- Check the phone line rates. Since charges will vary with the systems you consider, look for a plan that is both reliable in service and not overly expensive for your company.
While there are a number of considerations you will need to dial-up in buying a new phone system, being dialed into the right decisions will allow you to make the best call for your business.
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