The days of pressing 0 to speak to an operator are over. Speech recognition telephone services are the hottest thing around, no matter what industry you're in, so it's imperative that you know about the software and what it can mean for your business. Whether you want to streamline customer service procedures or just give callers a new way to interact with your systems, voice recognition telecommunications are worth a close look.
When you first start evaluating different voice recognition telephone systems, it's easy to get tangled up in all the jargon until you don't understand the technology. The key to sorting through all the details is finding something that works with your business, and not the other way around. You may be interested in such services as:
1. Speech recognition directory assistance
2. Voice recognition command prompts
3. Speech recognition software that can help identify and classify customers
4. Voice recordings
5. Specialized speech recognition software to fit a specific need
Attend a conference to learn more about telecommunications speech recognitionIf you're new to telephone speech recognition, one of the first things you need to do is understand the industry and the technology behind the software. You can learn a lot by reading articles on the different news sites, but for deeper understanding, attend a conference designed to show consumers and business owners the latest developments in the field.
Learn about the different speech recognition systems availableBecause this technology is relatively new, many business owners aren't aware of all the things that speech recognition telephony can do. Make sure to talk with your sales rep about all the options, and ask to see a demo to try the system for yourself. When deciding on a system, find one that you can have professionally installed and tested to make sure it's set up properly. You also need a warranty and service plan in case of a malfunction.
Find a voice recognition system that can handle different languages and dialectsOne major problem with many voice recognition systems is their lack of flexibility when it comes to different languages and speech patterns. If you have customers who speak Spanish, for example, you need to be able to route those calls accordingly using your software. More advanced technologies can even pick up on different accents within a language, which makes the customer service experience more pleasant for everyone involved.
- Most speech recognition software works with either Microsoft Windows or Linux-based systems, so make sure that you choose a system that's compatible with your computer system.