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A POS system, or Point of Sale system, refers to the location in which transactions are made in a business. The major components of a POS system comprise of the hardware and software needed to run the system, such as the cash register, a computer, credit card processor, and checkout system. The major industries that use POS systems are retail and hospitality, the latter of which includes restaurants, hotels, and beauty salons. Each of these industries have POS systems that are specialized to their needs, and have different capabilities and requirements. For example, the POS systems that the retail industry uses will be different from that of the restaurant industry. It is up to the business owner to decide which POS system will be best suited to his or her business’s needs.
Why use POS systems?
POS systems provide a variety of benefits for businesses that choose to utilize them. In general, it is advised that businesses consider the use of POS systems if their revenue reaches around $700,000 to $900,000 a year. For businesses below this revenue range, a cash register may be enough to meet their needs, unless they are willing to make the investment needed for POS systems. Some of the benefits that POS systems provide for businesses are:
1. Increased efficiency
POS systems reduce the time that employees spend in maintaining inventory and calculating sales and cash flow. Equipment included in POS systems, such as cash registers and barcode scanners allow employees to quickly process customers and streamline the checkout process. In addition, POS systems reduce the chance of human error, leading to increased sales and productivity.
2. Customer Satisfaction
Using a POS system allows employees to rapidly address the customer’s needs. It allows them to process customers through the check-out process quickly and efficiently. In addition, some of the features of POS systems include the ability to create gift cards, process discounts, and maintain customer loyalty programs. Yet another feature of POS systems is that it can collect customer data that can be further used for specialized marketing and advertising campaigns.
3. Reduced Losses
POS systems keep track of inventory and prices of each individual product in the store. A major problem that businesses must address is shrinkage, or the loss of products due to theft, misuse or waste. This computerized system can minimize shrinkage through the ability to track inventory as it moves from storage to checkout.
4. Access Real-time Information
With POS systems, employees can instantly access data that gives them information on inventory and sales at any point of the day. For example, POS systems can inform staff members of how much of a product they have sold yesterday, a week ago, or the month before. Another benefit is that POS systems can give alerts when a certain inventory stock runs low, or when a frequent customer has entered the store.
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