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Quickly find vendors of business answering services. Research providers offering an 800 answering service and online answering service for small businesses. Review sellers of business telephone answering services and answering service software.

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Using Answering Services

Deciding to use telephone answering services for business is the first step. Business answering services asset your company by providing prompt telephone answering and messaging options, scheduling, or your choice of other call handling features.

Answering Services Basics

Answering services save the day when your clients, customers or patients need some sort of attention 24/7 but you don't want to staff the office around the clock. While there are a number of different options and plans to choose from when you select an answering service, the general principle is the same: They take client calls when you can't, distribute general information and log messages for the later attention of your staff.

Answering Services Key Terms

As a business owner, you may decide to outsource your incoming calls. The best way to outsource these calls is to utilize an answering service.

VoiceNation | Live Answering Service

Telephone answering service company with over 40000 customers served. No Contracts. Simple pricing with no hidden fees.

VoiceNation | Telephone Answering Service | Live Answering ...

VoiceNation provides telephone answering services while being a top provider in the call center industry. Activate online or call: 1-877-774-1717.

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Why Ruby Virtual Receptionists? | Call Answering Service | Virtual ...

Our clients choose Ruby's virtual answering service because our receptionists make great first impressions, gives piece of mind to busy professionals and help.

24 Hr Live Phone Answering Service

Telephone Answering Service , live, 24/7, courteous, caring and affordable, since 1974. Medial answering, Legal phone call handling, Real estate answering.

Select Answering Service

Live professional 24 hour telephone call answering and remote virtual receptionist services. Call Overflow, emergency, & SMS text messaging available.
MAP Communications

Live telephone answering service and 24 hour call center services.

24x7 telephone answering service solutions for medical, legal, and small businesses. Rates are affordable and our operators are highly trained.

At Acena, we offer the most advanced Inbound Call Center Services and help some of the best-known companies in the nation communicate more effectively
Profiles and Reviews

Live telephone answering service and call center services for small business, medical, and legal businesses. Best prices for virtual receptionist.
24x7 Attorney Answering Service

Live after hours answering service for attorneys. Legal intake virtual receptions services 24 hours a day. Free price quotes and best price guarantee.
Best Answering Service

Professional call center provides affordable telephone answering service and virtual receptionist solution 24 hours a day with 100% US based agents
Continental Message Solution

Leading U.S. provider of 24 hour live telephone answering services and customer service call center solutions.
Answer United

Award Winning 24 Hour Call Center and Complete Answering Service for Businesses and Individuals.
Extend Communications

Extend Communications Inc. offers innovative technologies in answering services and inbound call centres across Toronto and its surrounding areas.
Specialty Answering Service

Offer inbound and outbound call center services including order processing, appointment scheduling, survey response, and customer service.

Answering Services

Your small business is generating more phone calls from customers and potential ones – and that's good news except it's getting harder for you to make your products or give services. Consider outsourcing your incoming calls. The value of a human voice is huge – many callers will simply hang up rather than talk to a machine. But before you pick the cheapest answering service to handle your calls, remember this vendor may be a caller's first impression of your business and should be treated as a partner in branding your business. Three important things to know:
  1. Clarify what you need before you search. What type of calls will you need the answering service to handle – orders, information, technical support, e-mail and Web chat? What volume do you expect? Take into account seasonal spikes.
  2. Understand pricing and compare apples to apples. Quotes may be per-minute, per dedicated rep, per call.
  3. Evaluate answering services with surprise sample calls by getting phone numbers from the vendor's other clients. Listen to the type of live calls you plan to outsource. Are agents friendly, knowledgeable and skillful with irate callers?

Find the industry's best online

Choose a company that belongs to a professional trade association

Search the Web to compare prices

There are hundreds of answering services competing for your business - it's one of the easiest home-based businesses to start - so use the Web to research prices.

Find out how long operators typically work before quitting

The person who actually answers your phone is vital to your business. Is she enthusiastic and well-trained? If 35 to 50 percent of a vendor's staff has been around three years or more, that's a good sign.

Experience counts

You get what you pay for - the more established answering services will have higher prices - along with existing customers and a sterling reputation. Start-ups can be fine if management has experience in the field.

Pick a specialist

Whether you need bi-lingual services or an automatic rollover to a live operator when a natural disaster strikes, there are companies that specialize in niches.
  • Don't let the provider buy and set up a phone number for you. It's easier to own your own number if you switch providers.
  • Sign a non-disclosure agreement, ensuring the provider won't share information gleaned from your business with competitors.
  • Make sure the answering service has back-up power and redundant critical systems.

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