Directory of call center experts providing telecom call center consulting services. Review listings for links to call center consulting firms and companies offering consulting services for call centers.
Purchasing Resources for Call Center Consultants
At One World you get the right words and the right people: career call center agents who speak American English and know how to sell. Fully integrated fulfillment center.
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Helping Companies Improve Their In-House B2B Telemarketing Efforts
Improve Customer Satisfaction - Call Center Solutions by Black Box
Download a Free White Paper on Enhancing Customer Experience.
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Call Center Consultants
Use call center consultants to streamline and improve your customer service operationsBy Angela King, Freelance Writer A call center consultant has the experience and knowledge to organize your firm for optimal performance. A well-run, streamlined business is a profitable business.
Call center consultants can offer you tools to successfully manage the customer service area of your business. Proper equipment and office set up, coupled with the latest technology and professional personnel create an optimal setting for successful customer service. Using call center consulting services can:
1. Streamline customer service operations
2. Introduce the latest technology and tools for customer service representatives
3. Use call center experts to increase profits
Choose a firm with vast experience in call center consulting
Firms that offer call center consulting services should be call center experts; a well-rounded grasp on all of the aspects of call center management is vital.
Try: Use call center consulting firms that offer a wide range of services. Contact Center Professionals, Inc. provides expertise in areas such as call center technology, cost-effective budget strategies and the overall performance of your call center.
Use a call center consulting firm to set up your business properly
Consulting services for call centers include assistance in finding the right technologies to fit your needs. Use call center consultants to provide choices in technological tools that improve your business and an office set up for optimal performance.
Try: Hire Kramer & Associates to evaluate your call center for technological needs and improvements. The call center consultants at Kramer & Associates can offer an impartial analysis of the technology you currently use and suggest changes that fit your budget.
Train your call center employees
Use call center consulting to train your employees or to locate the appropriate call center outsource firm that fits your needs.
Try: Find seminars and training courses for your call center employees. The Resource Center for Customer Service Professionals offers seminars across the country or on the Internet that cover a variety of topics and issues important to call center management. A telecommunications call center consultant can locate a third-party call center company to use during peak seasons or weekends to save you money. Market IQ International offers consulting services for call centers that cater to outsourcing needs. They can find the right outsourcing company to meet your requirements and offer management services to ensure a smooth transaction.
- When outsourcing call center work, work with a call center consulting firm to create a call center outsourcing plan to set goals and relay expectations.
Reduce Operational Costs With A Proactive Solution. Learn More!
Helping Companies Improve Their In-House B2B Telemarketing Efforts
Improve Customer Satisfaction - Call Center Solutions by Black Box
Download a Free White Paper on Enhancing Customer Experience.
Provider of multilingual call center and electronic services solutions in the US, Canada, Europe and India.
A consulting and training company specializing in call center management. Company located in Franktown, Colorado.
http://www.amtechmarketing.com/
AT&T College of Call Center Excellence offers curriculum to help improve contact center performance and value.
Provides international call center consulting services with expertise in call center operations, automation, project management, sales and service delivery strategies.
Call center/enterprise wide performance consulting in processes, training, scheduling and attainment, customer service, performance measurement and management, leadership skills, hardware/software/network/CTI integration, and disaster recovery.
Business Telecommunications Services (BTS)
Supplier of enterprise call logging and directory solutions as turnkey systems and managed services.
Provider of a resource package for call center professionals, including training, evaluation and guidance, updates on issues on call center professionals, products, services and information.
http://www.callcentercoach.com/
Call Center Online Learning Center
Provides articles, reference books, benchmarking studies, vendor yellow pages, and updates on technologies and practices for call centers.
Call center consulting emphasizing development of employee interpersonal skills. A division of Workforce Management Solutions, Inc.
http://www.callctrsolutions.com/
Based in Australia, the company provides coaching and training to call center and telemarketing department.
Information for professionals in the call center industry, including a job board, product reviews, call center resources, magazines and news.
Provider of contact center solutions and services for small, mid-size businesses to global enterprises implementing departmental, branch office, and workgroup call centers. Also developed a IP-based e-contact center solution.
http://www.cintechllc.com/default.asp
A customer service call center company providing inbound and outbound teleservices, fulfillment services, lead generation, order taking, direct response, data management programs and Internet help desk. Based in Margate, Florida.
http://www.globalresponse.com/
Call Center Services provider specilaizing in teleservice solutions. Headquartered in Austin, Texas, with offices in New Jersey and Washington DC.
A Virginia Beach, Florida based telemarketing script design, consulting and website development firm.
Maximizes the performance of telemarketing, customer service, inside sales and customer retention departments.
http://www.energyenterprises.com/
Provides service to multinational companies for seamless, managed communications, support and applications, wherever they do business.
http://www.equant.com/home.html
Provider of business to business applications that deliver to partner's web sites rich media solutions that include streaming videos on how-to-do instructions designed to lower product returns, call center costs and increase brand equity. Services are pr
A source for toll-free, vanity-related and domain name information and support focused on small businesses. Specializes in corporate users, call centers, marketing firms and trade associations, and regulatory/legislative issues.
A source of toll-free and vanity-related information and support, working with the Small Business Administration's Office of Advocacy on toll-free and domain name issues, and advising corporate users, call centers, marketing firms and trade associations,
Provider of electronic contact management solutions, including technical help desk service and call center service.
Developer of Internet and intranet software tools and provider of related custom applications software programming and web site development services for Fortune 500 companies. The company specializes in Java, Corba, Activex and web database connectivity
Kingsland Scott Bauer Associates
Provider of call center designing, architecture, planning, interior design and project management services with experience in office, manufacturing, specialty buildings for colleges and universities, government facilities, recreational buildings, and reli
Provider of Scheduled Learning™ technology for the call center industry.
Management consulting firm specializing in call center operations, Internet customer care, E-business applications, software integration, and technology deployment.
http://www.kramerandassociates.com
Provider of customer service, direct sales, and call center solutions in Central Europe.
http://www.marketlink.hu/outsour.htm
Independent consulting team providing objective, third-party advice to clients and call centers.
http://www.networkdirectinc.com/
Conducts application training for call centers, help desks, consumer affairs, client care centers and inside sales.
Pinnacle Bay Resource Group, Inc.
Provider of training, consulting, customer support and system management for enhanced call processing systems for medium to large organizations and telephone companies.
Telecommunications technologies consulting firm specializing in the areas of Call Center Solutions, Strategic Planning, and Call Center Management Training.
Provider of outsourced customer care, providing a fully integrated mix of traditional call center and ecommerce customer care technologies and services.
Provider of teleservices solutions, including inbound and outbound telesales, customer service and help desk support, lead generation, Web site support, fulfillment and consulting services.
Provider of consulting and support services in the development of contact centers for corporations in a variety of industries.
http://www.rsateleservices.com/
Provider of Internet systems integration services for call centers. Services are provided to multiple industries. This company was capitalized by venture capital.
Provider of online, outsourced and traditional technical and customer support call center services. Services include Emediate(tm) Customer Support Services, which are a combination of online customer support services. Products are sold to multiple indus
A full-service, international call center consulting company specializing in helping companies effectively use the telephone to perform sales, customer service, or marketing functions. Cleveland, Ohio.
http://www.teledevelopment.com/about.html
Customer service training company specializing in telephone skills, customer service training, communications, and coaching skills.
http://www.telephonedoctor.com/
A telesales consulting, training, technology and outsourcing firm. Helps companies develop sales and service by phone.
Call center consultant firm providing management and technology consulting, project management and business reengineering.
A Madison, Wisconsin based call center, fulfillment, and integrated Internet services company.
Provides customer acquisition, retention and growth. Based in Omaha, Nebraska.
Provider of customer contact solutions including CRM, telephony, IVR, CTI, knowledge base, co-browsing and universal queue systems.
Tips & Advice to help you make your decision on Call Center Consultants
Call center consultants can lend valuable insight to businesses which work with high volumes of incoming calls. Whether your business offers support for a single company or for several there is much benefit to enlisting the guidance of a professional who has a wealth of experience in the field. These consultants offer feedback on current operations and can help assess new approaches which will improve upon over all service provided by staff. Review the credentials of various agents and feedback from their past clients to determine the quality of the support they have to offer. Many agencies may provide multiple consultant options for review to help narrow the selection available to those ... more
Call center consultants can lend valuable insight to businesses which work with high volumes of incoming calls. Whether your business offers support for a single company or for several there is much benefit to enlisting the guidance of a professional who has a wealth of experience in the field. These consultants offer feedback on current operations and can help assess new approaches which will improve upon over all service provided by staff. Review the credentials of various agents and feedback from their past clients to determine the quality of the support they have to offer. Many agencies may provide multiple consultant options for review to help narrow the selection available to those whom best fit the needs of your business.
There are many online resources available to assist in locating consultants who are well versed in call center protocol. Using these tools a business compare and contrast the services of many agents simultaneously. Having the proper support can improve upon all aspects of the business. Consultation is a great asset to implement in any existing business plan. If you are considering using call center consultants to assist in improving your facilities and productivity try clicking the links to the left for further information.